Assistant Hospitality Training Manager - F&B Industry

Home to some of Kuala Lumpur's most loved bakeries, restaurants and cafes, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service with 32 physical outlets across 10 brands.

The Assistant Training Manager plays a key role in developing and delivering meaningful training experiences that strengthen our people, service standards and KHHG culture while supporting the Training Manager in driving training operations across our growing team. He/She is also responsible for supporting the planning, coordination, delivery and evaluation of KHHG's training programmes, ensuring training activities, reporting, budgets and development initiatives are effectively managed across the organisation.

Job responsibilities includes, but not limited to;

• Responsible for overseeing , reporting and working closely with the Training Manager on all training activities (In-house, external courses)and meeting with HRD officials as and when required.
• Preparing and working with the Training Manager in developing relevant training modules for KHHG.
• Conduct training modules either in a classroom setup, on the job training or any method deem effective that fits the standard of KHHG
• To compile a monthly training report highlighting the activities conducted by the training department. Twice a year provide a bi-annual update to Top Management of KHHG on what the Training Department has accomplished.
• Filing competency standards on training attendance , G Link data on training evaluation to be kept and available when Senior Management requires such.
• Monitor Customer Reconnection Program of HQ team members required to work on operations 3 days in a year.
• Ability to track update and input data to HRD Corp portal when we are to claim funds back to the company.
• Visits to foster good relationships with all Outlet Managers and team members at all F & B outlets. Must visit all outlets minimum once in a 3-month timeline and note the days of visit.
• Work with the Training Manager to develop ,create and execute new modules from time to time as KHHG expands. Minimum 6 new modules to develop per year and this is stored in KHHG database.
• Able to have a good professional relationship with all peers , subordinates, superiors and company owners. Stand always on the side of upper management and relay information to Training Manager is anomalies are detected.
• Able to work on the floor as a front-facing team member to observe scenarios that occur and learn from them. Awareness of changes and enhance the training modules after a period of time to cater to KHHG growth.
• Administrative skills in maintaining stock, assets of company, writing or replying emails, if assigned such duties from time to time.

The ideal candidate possesses;

• I.T. proficient and minimum diploma or university degree in relevant field (Canva, Excel etc)
• Knowledge on HRD Corp Etris portal is a must and have claimed and processed funds in previous role
• Must have TTT Certification
• A minimum of 3 years experience being in L&D or as a trainer in F & B. )
• Ability to work without supervision and take instructions from upper management to execute them in a manner team members are willing to do.
• Well-groomed ,good hygiene and positive body language is a must.
• Possess own transport and able to travel outstation depending on opening of company outlets .
• Excellent written and verbal communication skills