Key Responsibilities
- Human Resources Operations
- Assist in managing daily HR tasks, ensuring smooth operations within the department.
- Ensure compliance with company policies, employment laws, and statutory requirements.
- Prepare HR reports and support the HRM in financial and departmental budgeting.
- Payroll Administration
- Manage and oversee payroll processing for all employees, ensuring accuracy and timeliness.
- Handle statutory contributions, leave records, and staff benefits administration.
- Liaise with Finance for payroll reconciliation.
- Learning & Development
- Coordinate and monitor training programs in line with IHG brand standards and hotel needs.
- Maintain training records and support career development initiatives for staff.
- Assist in planning and delivering training workshops and orientations.
- Employee Engagement & Well-being
- Support the HRM in driving employee engagement programs and initiatives.
- Contribute to achieving targeted Colleague Heartbeat results.
- Organize staff activities, recognition events, and wellness initiatives.
- Performance Management & Discipline
- Assist with staff performance reviews and documentation.
- Provide guidance on disciplinary matters and ensure policies are applied fairly and consistently.
- Maintain confidential employee records and disciplinary files.
- HR Audit & Compliance
- Support HRM in preparing and improving HR audit readiness and compliance.
- Ensure accuracy in documentation, contracts, and filing systems.
- Conduct periodic checks to meet audit standards.
- Leadership Support
- Act as the HR department head during the absence of the HRM.
- Provide advice and support to Heads of Departments on HR-related matters.
- Contribute to HR strategy development and implementation.
Core Competencies
- Strong knowledge of HR policies, employment law, and best practices.
- Analytical and detail-oriented with strong organizational skills.
- Excellent communication and interpersonal skills.
- Strong leadership and ability to influence others.
- Proficiency in HRIS systems, payroll software, and Microsoft Office.
- Ability to manage multiple tasks and deadlines under pressure.
- High level of confidentiality, integrity, and professionalism.
Qualifications & Experience
- Degree/Diploma in Human Resources, Business Administration, or a related field.
- At least 3–5 years of HR experience, preferably in hospitality.
- Experience in payroll, employee engagement, and HR audits is highly desirable.
- Previous supervisory or assistant managerial experience in HR is an advantage.
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