Role Description
The Assistant Key Account Manager is responsible for sales, development and growth of major key accounts in alignment with company sales processes, plans and objectives. This role is to promote and sell our range of vision care products, including contact lenses, lens care solutions and other eye health related services in Key Account (KA) channel to be based in Malaysia. The candidate will work together with the Head of Sales and Commercial Operations to develop Joint Business Plan (JBP) and Business Review (BR) to drive category and business growth with the key account customers. This role needs strong interpersonal skills, a passion for customer service, and experience in field sales or the optical industry.
Key Responsibilities:
Sales Strategy & Execution
- Coordinate with Key Accounts (both HQ and outlets) to ensure timely product deliveries, monitor product stock levels, and gather client order forecasts.
- Help identify and up-sell additional products or services (e.g., toric, multifocal lenses, lens care solutions, RGP and any other potential products)
- Support product demonstrations, workshops, and training for eye-care professionals, focusing on fitting procedures, material selection, care instructions, and troubleshooting.
- Compile and analyze sales performance data, account metrics, and market trends to support strategic planning
- Prepare client-specific and internal reports to identify opportunities and document progress.
Customer Partnership Management
- Manage and grow relationships with high-value and potential Key Account customers for long-term partnership and growth.
- Ensure timely follow-up, product training, and after-sales support.
- Monitor customers satisfaction and resolve escalated issues.
Cross-Functional Collaboration
- Work closely with marketing (e.g., promotional materials, product campaigns) and logistics (supply and inventory management).
- Liaise with regulatory and quality assurance teams regarding product labelling, registration, and professional guidelines.
Reporting & Coordination
- Timely submission on Sales Reports and feedback to Superiors on trade information.
- Prepare and submit weekly sales and collection reports.
- Coordinate with internal teams for order fulfilment and logistics.
- Participate in trade shows, exhibitions, and promotional events.
- Work closely with superior on sales forecasts and reports on weekly, monthly and long-term basis
Qualifications & Requirements:
- Diploma / Degree in any field.
- Minimum 23 years of experience in sales, preferably in optical, pharmaceutical, or FMCG sectors
- Strong communication, presentation and analytical skills
- Work with cross-functional teams
- Willingness to travel and work independently
- Strong customer service mindset and ability to build trust with key account owner, top level management, eyecare professionals and other outlet frontliners
