AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

At AIA, we believe in helping our employees grow, professionally and personally. New career opportunities are one way for you to learn new skills and continue to build our business that helps our customers and the community live healthier, longer, better lives.
. Support, maintain and monitor cloud infrastructure under management against SLAs.
. Ensure Cloud infrastructure operates under appropriate parameters.

Key responsibilities

• Support, maintain and monitor cloud application/infrastructure under management against SLAs.
• Ensure Cloud application/infrastructure operates under appropriate parameters.
• Resolve operational problems related to server and user infrastructure using identification, isolation, and troubleshooting techniques
• First line support for Cloud Platform on the service desk and support channels.
• May require standby and work during weekend for maintenance or project activities.
• Monitor systems for security events, assist more senior data engineer in the swift resolution of any security incident
• Interacts with third-party technology vendors to resolve issues. Conducts systems analysis and to keep systems current with changing technologies.
• Duties include installing new software, troubleshooting, patch deployment, imaging, and Operating System (OS) and database upgrades.
• Assist senior-level system engineers in the review of existing system designs and capabilities to make refinements, reduce operating overhead, enhance and improve server performance
• Perform a supporting engineering role in implementing new cloud projects.
• Support the planning and implementation of data platform services including sizing, configuration, and needs assessment
• Assist the project team in deploying data applications including, if needed, close-to real-time architectures

Support / Standardize

• Ensure that existing guidelines, standards and best practices are followed and applied to development projects
• Take ownership for issues to reach resolutions to prevent recurrences
• Troubleshoot and resolve production issues under tight deadlines
• Proactively identify the impact of potential process changes, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together.
• Ability to effectively present information and respond to questions from groups of managements, business users, expertise from other technical areas, and peers
• Able to work independently and strong problem-solving skill.

Internal

• Work with cross teams within GASC.
• Liaises with necessary AIA colleagues outside GASC to ensure delivery of the functional work as required.
• Work with internal security team to ensure our supported applications meet the security compliance.
• Attend to audit queries from Group Internal Audit and LBU Internal Audit ensuring all enquiries and evidence are provided within agreed timeline.

External

• Attend to external audit queries ensuring all enquiries and evidence are provided within agreed timeline.
• Work with various external parties such as network service provider, 3rd party vendor, product support team and etc.

Qualifications

• 5+ years IT work experience in a relevant role e.g. Application Support Analyst, System Administrator, Network Engineer, DevOps Engineer, Cloud Engineer.
• Tertiary qualification in ANY of the following:
• Degree in Information Technology or Computer Science
• International IT certification e.g. Azure Cloud Administration Certificate, SWIFT Alliance Access Administrator Certificate

Technical Skills

• Basis Azure Cloud experience is a mandatory requirement

Solid understanding and some practical experience in:

• Windows/Linux System Administration (AD, DNS, DHCP, GPO, Scripts).
• Networking (e.g. LAN, WAN, DNS, TCP/IP, Routing, NAT).
• Firewall and Network Security (e.g. ACL, Port Filtering, Forward/Reverse Proxy).

Advantageous proficiency in:

• Experience with Azure and building automation around their products.
• Ability to work with and switch between multiple scripting languages.
• Working knowledge of ephemeral infrastructure, horizontal scaling, self-healing architectures, service discovery, logging, monitoring and alerting.
• Hands on administration experience on Azure portal, Windows or Linux platform.
• Strong administration skill in SWIFT Alliance Gateway and Access.
• Has hands-on support role experience on SWIFT application.
• Understanding of SWIFT CSCF and familiar on SWIFT infrastructure.
• Knowledge of financial message such as ISO20022, MT, MX and etc.
• Experience on SWIFT upgrade, Cloud platform migration project add advantage.

Soft Skills

• Excellent language and visual skills for producing well-structured technical documentation and operational procedures in English
• Able to communicate English.
• Knowledge on ITIL processes
• Strong customer focus with excellent client engagement, verbal and written communication skills.
• Ability to innovate under pressure, analyze complex problems and find solutions.
• Keen to learn, a team player and have good working attitude
• Advantageous training or experience:
• Project management methodologies e.g. PRINCE2
• IT service management methodologies e.g. ITIL
• Software development methodologies e.g. AGILE
• Software development lifecycle and incident management tools e.g. JIRA, SNOW

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