Assistant Manager, Beverage Innovation and Development

Role Description

The Senior Barista / Barista is responsible for delivering exceptional customer service while preparing high-quality coffee and beverages. This role includes overseeing junior baristas, maintaining the cafs standards, and contributing to a positive work environment.

Job Responsibilities & Accountabilities

1.Coffee Preparation: Prepare and serve high-quality coffee and espresso beverages while adhering to standard recipes and presentation guidelines.

2.Customer Service: Provide excellent customer service by engaging with customers, taking orders, and addressing any inquiries or concerns.

3.Team Leadership: Mentor and train junior baristas on coffee preparation techniques, equipment operation, and customer service best practices.

4.Quality Control: Monitor the quality of coffee and beverages, ensuring consistency in taste and presentation.

5.Inventory Management: Assist in managing inventory levels, ordering supplies as needed, and ensuring the cleanliness and organization of the work area.

6.Equipment Maintenance: Maintain and clean coffee equipment, ensuring it operates efficiently and meets safety standards.

7.Sales and Promotions: Promote new menu items and upsell products to enhance customer experience and drive sales.

8.Compliance: Ensure compliance with health and safety regulations and company policies.

Job Requirements

1.Minimum of 5 to 8 years of experience as a barista, with at least 3 years in a supervisory or senior role.

2. Strong knowledge of coffee preparation, brewing methods, and equipment. Excellent customer service and communication skills.

3. High school diploma or equivalent; barista training or certification is a plus.

4. Ability to work varied shifts, including weekends and holidays.

5. Proven leadership and mentoring abilities.