AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to multiple technology knowledge
. Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Roles and Responsibilities:

System Monitoring & Maintenance
. Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
. Perform routine system check and maintenance to ensure optimal functionality if required
. Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management
. Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

Patching Management
. Work with different technology support on patching deployment

Change Management Execution
. Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.

Incident Management Support
. Support the team in identifying, troubleshooting, and resolving system incidents promptly.

Documentation
. Maintain accurate documentation for system operations

Minimum Job Requirements:

Relevant Experience:

• 5 years of experience in IT Operations, with a strong focus on System Operations.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of university on Information Technology or related discipline

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.

• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.

• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.