The Company
Our client is a shipping line connecting container trades in Southeast Asia, the Middle East, China, India, and Africa.
Reporting to the Managing Director, the Assistant Manager Customer Service and Documentation will lead a team managing the full scope of customer bookings, export/import documentation, and delivery processes. Ensure high levels of operational accuracy, customer satisfaction, and compliance with shipping regulations and KPIs.
The Assistant Manager Customer Service and Documentationwill be responsible to:
- Lead and supervise the Customer Service and Documentation teams to ensure efficient and effective SOP, workflow and compliance.
- Coordinate all customer bookings, vessel schedules, and documentation in alignment with internally and externally.
- Collaborate closely with Principal, Sales, Finance, Operations to ensure seamless execution.
- Oversee export and import documentation processes including B/L issuance, manifest submission, and invoice generation.
- Ensure timely response to customer inquiries and proactive communication regarding shipment and transshipment updates.
- Promote and monitor usage of the E-Commerce platform for bookings and documentation.
- Develop and improve internal SOPs to enhance service quality and operational turnaround time.
- Manage regulatory submissions including customs declarations and compliance with port requirements.
- Monitor KPIs performance metrics, identify gaps, and implement corrective actions, as necessary.
- Build and drive a high performing team, balancing strategy through coaching, mentoring, and performance reviews.
The Ideal Candidate:
- Bachelor's degree in Business Administration, Shipping, Logistics, or related discipline.
- Minimum 8 10 years of experience in shipping or logistics, with at least 2 years in a leadership role.
- Strong knowledge of shipping documentation, port regulations, and customer booking processes.
- Good knowledge in both import and export.
- Customer-first mindset and proactive problem-solving approach.
- Excellent communication and team management skills.
- Computer literacy with good command of MS Office and shipping software systems.
- Ability to multitask, prioritize workloads, and work under pressure.
- Proficient in English, both written and spoken.
Only shortlisted candidates will be notified.
