AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

. Providing BAU support for Group Application Data Platform
. Support, maintain and monitor data pipeline under Group Application Data Platform against SLAs as agreed with various business stakeholders.

Key responsibilities

• Support, maintain, and monitor data pipelines to ensure smooth daily operations.
• Troubleshoot issues related to data staging, orchestration, refresh, and transformation.
• Check and investigate Azure Data Factory (ADF) and Databricks pipeline/job status and address common failure causes.
• Perform minor pipeline adjustments, enhancements, and configuration updates when required.
• Support Power BI, including dataset refresh troubleshooting and resolving data model/connection issues.
• Monitor overall pipeline performance and ensure adherence to SLAs and operational timelines.
• Resolve operational issues reported by users and ensure timely recovery.
• Provide support during critical reporting cycles, including occasional standby when necessary.

Support / Standardize

• Follow established guidelines, standards, and best operational practices.
• Own issues endtoend to ensure resolution and prevent recurrence.
• Troubleshoot and resolve production issues within agreed timelines.
• Communicate effectively with management, business users, and technical teams.
• Work independently with strong problemsolving and analytical skills.

Education:

• Bachelor's degree in IT or other relevant disciplines.

Experience:

• 5+ years IT work experience in a relevant role e.g. Data Analyst, Data Scientist, Data Architect and/or Data Engineer.
• Tertiary qualification in ANY of the following:
  Degree in Information Technology or Computer Science or Maths/Statistical

Technical skills:

• Mandatory experience with Azure Cloud services (ADLS, ADF, Databricks).
• Strong SQL skills, with the ability to read, understand, and troubleshoot complex queries.
• Handson Power BI experience (2-3 years) including data modelling, DAX, dataset refresh troubleshooting, and RLS.
• Good understanding of ETL concepts and data warehousing fundamentals.
• Practical experience with Python for basic troubleshooting in Databricks notebooks.
• Familiarity with Power Platform components (PowerApps, Power Automate, Dataverse) for operational support.
• Basic cloud certification (e.g., Azure) is an advantage.

Soft Skills

• Strong communication skills with the ability to produce clear technical documentation.
• Customerfocused, with solid stakeholder engagement and serviceoriented mindset.
• Able to analyze issues, solve problems effectively, and perform well under pressure.