Assistant Manager - Dealership Operations (Sales)

Assistant Manager – Dealership Operations (Sales Focus)

Pantai Bharu Holdings – Klang, Selangor

Responsibilities

Sales Leadership

• Supervise daily showroom sales activities and ensure targets are met.
• Coach and motivate sales advisors/consultants to improve closing ratios.
• Monitor KPIs: unit sales, lead conversion, customer satisfaction.
• Handle escalated customer enquiries and ensure smooth sales processes.

Operational Support

• Assist Head of Automotive in planning and executing sales strategies.
• Coordinate showroom readiness, promotions, and events with marketing.
• Ensure compliance with SOPs, brand standards, and reporting requirements.
• Prepare weekly sales reports and pipeline updates for management.

Team Development

• Support recruitment, onboarding, and training of sales staff.
• Conduct performance reviews and provide structured feedback.
• Foster a disciplined yet positive team culture.

Customer & Market Engagement

• Build relationships with corporate/fleet clients (B2B).
• Explore partnerships with insurers, accessory suppliers, and service providers.
• Represent Pantai Bharu at roadshows, campaigns, and industry events.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 3–5 years experience in automotive, retail, or sales management.
• Strong leadership and team management skills.
• Excellent communication in English & Malay (Mandarin/Tamil is a plus).
• Analytical mindset with ability to track KPIs and improve performance.
• Handson, resourceful, and comfortable in a fastmoving environment.
• Passion for cars, customer service, and dealership operations.