Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
- E-Commerce Specialist that plays a critical role in driving online sales growth, conversion optimization, and digital revenue performance. The role combines business acumen, marketing technology expertise, and cross-functional leadership to deliver solutions that directly accelerate the company's commercial outcomes. You will need to have a business & commercial mindset, the ability to translate business goals into scalable digital solutions/campaign that will increase online revenue, improve conversion rates and strengthen customer acquisition and retention. Basic understanding of latest trend and technology growth on software, network and security to ensure a stable, high-performing and conversion friendly digital ecosystem. Excellent interpersonal skills to partner with multiple cross business units, aligning marketing objectives and technical execution in fast-pace, results driven environment.
The Day-To-Day Activities
- Develop Digital Sales Strategy & E-commerce Growth Plans
Develop and execute digital sales strategies that maximize revenue for owned e-commerce channels.
- Act as our e-commerce platform expert and evangelist, driving channel improvements that enhance conversion and customer experience.
- Ensure all digital initiatives and campaigns are directly tied to revenue goals, sales KPIs, and customer value metrics.
- Conduct user research and competitive analysis to identify new conversion opportunities, promotional strategies, pricing enhancements, and advertising improvements.
- Partner with marketing, product, IT, agencies, and operations to build exclusive promotions, optimized bundles, and high-impact campaigns for online channels.
- Establish SLAs, workflows, and measurable KPIs for campaign execution and operational readiness (include logistic arrangement as and when is needed)
- Accelerate deployment of new technologies (e.g., live commerce, marketplace integrations) to reduce manual processes and shorten time-to-market.
- Collaborate with cross-functionally with marketing, product, partners, digital media agencies, IT and other operational team to come out with promos and product bundles exclusive for e-commerce channel.
- Identify potential risks and dependencies upfront to mitigate issues down the line with proper understanding of the root cause, conduct studies and research to come up with data driven solutions.
- Digital Media Budget Management and Channel Optimization.
- Manage and optimize digital performance marketing media campaigns, ensuring cost efficiency while maximizing sales impact based on the set CPA.
- Stay up to date with emerging digital trends, platforms, and technologies, applying best practices to maintain competitive advantage.
- Drive digital customer acquisition and retention initiatives, leveraging CRM and digital tools to enhance lifetime value.
- Analyze digital sales funnels, creative performance, and customer behavior to identify opportunities for higher conversion and stronger media efficiency.
- Data, Analytics & Conversions Insights
- Define and track e-commerce KPIs to measure sales, conversion, retention, and campaign performance.
- Track, monitor and analyse website and e-commerce traffic flow and provide regular internal reports. Attain key performance indicators such as reducing the product sales, revenue, or improving conversion to assist in driving business KPIs.
- Analyze data from web/e-commerce analytics, user research, and other sources to identify user behavior patterns and areas for improvement.
- Generate insights and reports to inform strategic decision-making regarding the digital experience.
- Project Management and Leadership
- Coordinate with stakeholders, developers, and partners to ensure timely launch of campaigns, content, and platform enhancements that support sales objectives.
- Clearly outlining project boundaries and limitations cut across multiple divisions.
- Lead and collaborate with all staff from different department/division, partners and management to ensure new development requirement is aligned with business strategy and meets the organization's standards.
- Oversee eShop operations and logistics, enabling smooth product launches, accurate promotional setup, and efficient order fulfilment that supports customer satisfaction and repeat sales
About You
- Bachelor's degree in business and marketing related field.
- 7+ years of relevant experience of business analysis in a relevant functional area
- Experience/ What people Have Done:
- Strong hands-on experience with A/B testing, CRO (conversion rate optimisation), and campaign execution.
- Strong experience working with multiple stakeholders.
- Experience with effective communication at different levels in the organization and in English
- Experience working in a global environment and with virtual teams.
- Good at handling time-sensitive projects independently and working within tight timeline given.
- Able to multi-task, adapt to a fast-paced environment and have good interpersonal skills.
- Discipline in execution and follow-up of campaigns to achieve desired results.
- Strong strategic & business mindset.
- Strong attention to detail with a sharp eye for numerical patterns, discrepancies, and insights
- A consensus builder that can collaborate with cross-functional teams.
- Must be fluent in written and spoken English.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
