Job Description
What is the opportunity
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
The Assistant Team Manager, Flow Acquisition Monitoring Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance.
What will you do
- Production and Supervision
- Assist the Team Manager in overseeing daily operations of the FAM team to ensure smooth and efficient workflows.
- Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
- Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
- Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
- Monitoring and Escalation
- Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
- Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
- Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
- Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.
- Risk Management
- Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks
- Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
- Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.
Complment
What's in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
- Application criteria
- Bachelor's degree in Finance, Accounting, Business, Economics, Information Systems or a related discipline.
- 3 to 5 years of relevant experience in data operations, production support, or trade flow monitoring within financial services or a similar high-control environment.
- At least 1 to 2 years of experience in a senior analyst, team coordinator, or lead support role with exposure to supervisory responsibilities. Minimum experience level 3-5 years Skills needed What do you need to succeed
- Experience working in cross-functional teams and collaborating with stakeholders such as Technology, Risk, Compliance, and Operations.
- Exposure to incident management, exception handling, and monitoring systems is highly beneficial.
- Familiarity with trade lifecycle processes, especially in a high-volume and time-sensitive environment, is preferred.
- Experience in data operations, trade lifecycle monitoring, or production support within financial services.
- Prior exposure to exception handling, data validation, and flow monitoring processes.
- Involvement in team coordination or acting as a senior analyst with mentoring responsibilities.
- Experience working with cross-functional teams (e.g., IT, Risk, Operations).
- Familiarity with incident escalation and basic control/risk frameworks. Languages English
- Company CACEIS
CACEIS is the asset servicing banking group of Crdit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds 5.3 trillion in assets under custody and 3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..
