Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Oversee daily operations of the Lobby Lounge to ensure smooth service and profitability
- Maintain exceptional service standards in line with Shangri-La policies and brand expectations
- Lead, supervise, and motivate service staff, including scheduling, training, and performance management
- Ensure consistent quality of food, beverage, service delivery, and outlet cleanliness
- Handle guest feedback and complaints professionally to enhance guest satisfaction
- Coordinate closely with Culinary, Stewarding, Sales & Events, and other hotel departments
- Monitor cost control, inventory usage, and operational expenses to meet financial targets
- Ensure compliance with hygiene, food safety, fire, and life safety regulations
Requirements
- Diploma or higher qualification in Hospitality or Food & Beverage Management
- Minimum 23 years experience in a supervisory or assistant managerial role within F&B
- Strong leadership skills with the ability to manage and inspire a service team
- Excellent communication skills with fluency in spoken and written English
- Sound knowledge of food & beverage operations, service standards, and guest relations
- Good understanding of hygiene, food safety, and safety compliance standards
- Cost-conscious with basic financial and inventory management knowledge
- Flexible, adaptable, and willing to work shifts, weekends, and public holidays
