Roles & Responsibilities:
- Responsible in leading the end-to-end implementation of the functional module, ensuring it meets the company's goals.
- Configure and customize the functional module to align business processes.
- Collaborate with Group HR, business units to gather requirements and translate them into Workday configurations.
- Provide advice and guidance on system capabilities and best practices.
- Identify and resolve any issues within Workday.
- Act as the escalation point for complex technical problems and provide guidance to junior team members.
- Collaborate with other Workday leads to ensure alignment across modules and consistent delivery.
- Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday.
- Manages all assigned Incident & Service Requests and deliver according to the target resolution time.
- Ensure resolution time meeting SLA target.
- Identify opportunities to streamline processes and automate workflows.
- Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
- Monitor system notification (errors) and take appropriate actions.
- Manage S1 issue escalation with relevant parties effectively.
- Support Manager in executing proof of concepts (POCs) for new Change Request
- Collaborate closely with stakeholders to identify areas for improvement and implement best practices within the team.
- Able to take pro-active initiatives in BAU support or initiatives.
Requirements:
Education
- University / College graduate in computer science or other relevant discipline.
Experience
- Minimum 5 years experience in BAU support for Workday modules
- Familiar with ITSM tool (ServiceNow)
- Good understanding of how system works.
- Possess knowledge of application developments methodologies or system configurations
Desirable Traits
- SLA familiarity and performance driven work culture.
- Has strong analytical and problem-solving skills.
- Good communication and presentation skills.
- A good team player
- Consistent and proactive in BAU operations and deliverables
- Driven to satisfy clients.
- Good leadership.
- High level of interpersonal skills to work effectively with others.
- Practical experience with HR processes and practices.
