Assistant Manager, M365 Copilot & AI Platforms

The role will lead engineering, integration, and administration of Microsoft 365 Copilot and AI technologies, driving innovation through AI agent development, platform enhancements, and proof-of-concept initiatives. The role ensures seamless integration with Microsoft services, maintains compliance and disaster recovery readiness, and collaborates closely with internal stakeholdersincluding the AI Council and IT operationsto deliver secure, scalable, and business-aligned AI solutions.

Responsibilities

• Copilot Engineering & Integration
• Lead enhancements for M365 Copilot capabilities, ensuring seamless integration with Teams, Azure AI, Power Apps, Power Automate, and Power BI. Collaborate with product teams to optimize Copilot performance and user experience across the enterprise
• AI Agent
• Design, test and deploy Copilot AI Agents and PoCs solutions tailored to support business use cases. Drive innovation by leveraging on AI to improve productivity.
• Platform Administration
• Manage and administer Platform components ensuring stability, scalability and secure integration of AI features.Oversee configuration management and access controls for Copilot and related services
• Innovation & Evaluation
• Continuously evaluate emerging Microsoft AI technologies and assess their applicability within enterprise environment.Explore all solutions comply with industry standards, data protection regulations and internal governance policies
• Disaster Recovery & Compliance
• Develop and maintain disaster recovery plans for AI-enabled services. Ensure compliance with industry standards, and support solutions.
• Collaboration & Support
• Work closely with the M365 Product engineers, AI council and BU EUS IT operations to align AI initiatives with business needs. Provide Level 2 / 3 technical support for Copilot related services and manage feature release cycles and incident response.

Qualifications

Bachelor's Degree in computer science or related discipline

Minimum 7 years of IT experience, with at least 5+ years of technical engineering roles focusing on building AI related applications, Microsoft M365 Copilot, AI Platforms, Frameworks and APIs.

Proven SME in Microsoft365 Platforms, Copilot extensibility, Azure AI and Microsoft Graph API and Power Platform.

Strong technical proficiency in Microsoft technologies with the ability to identify, analyze and resolve complex technical issues ensuring optimal performance, scalability and user experience.

Hands-on experience in managing and integrating AI solutions within enterprise environment.

Excellent analytical and troubleshoot skills, with the ability to resolve complex technical issues independently.

Strong verbal and written communication skills, capable of clearly conveying technical concept/information to both technical and non-technical audiences.

Experience producing business relevant presentations and technical oriented writing is essential.

Demonstrated ability to work collaboratively with cross-functional teams, including engineering, operations and governance bodies in different countries.

Experience in training and mentoring staff on AI tools, platforms and best practices.

Excellent communications and interpersonal and presentation skills, with a proactive and service-oriented mindset.

Familiarity with industry standards and regulations regarding data protection and privacy.

Experience in developing and maintaining disaster recovery plans and ensuring compliance with organizational and regulatory requirements.

Highly organized with strong documentation skills and attention to details.

Proven ability to manage vendor relationships and ensure third-party solutions meet organizational requirements.

Demonstrates a strong sense of urgency and ability to react quickly and resolve issues to maintain workflow continuity.