Assistant Manager, Middle Office, Investment Management Services M/F

Job Description

What is the opportunity

The Investment Management Services team at CACEIS Malaysia provides critical middle and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Assistant Team Manager, Middle Office Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance. The Assistant Team Manager serves as a point of contact for operational matters within the team and collaborates with stakeholders to promote a culture of accountability, continuous learning, and process improvement.

• The Middle Office (MO) team is responsible for validating, reconciling, and maintaining the integrity of trades, positions, cash balances, and valuation data across systems.
• The MO team acts as a key control function to ensure operational data is accurate, complete, and timely for downstream reporting, client servicing, and regulatory purposes.
• Operating in a controlled, high-volume environment, the MO team provides detection and resolution of breaks or inconsistencies arising from trading activity or system processing.
• The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
• As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.
  
  

The team contributes to operational resilience through disciplined control execution, exception management, and continuous improvement practices.

Region: APAC

Working Hours: 9:00am - 6:00pm (Malaysia time)

What will you do

Production and Supervision

• Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
  
  

Télétravail : unauthorized

Complément

What will you do (Continuation)

Monitoring and Escalation

Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.

Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.

Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.

Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.

Risk Management

Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks

Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.

Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.

• Application criteria
  
  

Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

• Experience in handling operational issues, trade validation, and exception management.
• Familiarity with trade lifecycle processes, especially in a high-volume and time-sensitive environment.
• Proficiency with trade lifecycle and transaction validation across asset classes.
• Hands-on experience in monitoring and validating transaction that flows in financial services or related industries.
• Proven ability to investigate, resolve, and escalate trade anomalies and operational issues.
• Exposure to trade lifecycle processes, exception management, and instruction quality controls.
  
  

Minimum experience level 3-5 years IT tools

Hands-on experience with any one the below trade and position systems such as:

• CTM
• ALERT
• Apollo
• NXG
• OLIS (CID, CTB)
  
  

Languages English

• Company CACEIS
  
  

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..