Assistant Manager (Product Lead) - Based in KL

Job Purpose:

The role is responsible for the identification, construct, and management of Centre for Advanced, Professional & Executive Education (CAPE) lifelong learning product offerings across digital, physical and hybrid immersive models ensuring products to remain industry relevant, commercially viable, professional-learner centric and aligned with market needs. The role also covers strategic product planning, innovative product conceptualisation, and also the design of technology-enabled products that support greater reach, accessibility, scalability, and learner engagement. Working closely with industry partners, academic stakeholders, and internal teams, the role supports the development of future-ready education offerings that strengthen CAPE's portfolio, learner value proposition, and organisational growth.

Key Accountabilities:

Product Strategy and Innovation

• Identify appropriate and innovative products offerings for advanced, professional and executive education to support institutional agenda and CAPE's strategic direction.
• Diversify product across multiple learning mediums i.e. physical, digital and hybrid immersive and to include microcredentials, APEL and Executive series.
• Develop product roadmaps aligned with market demand, learner needs, institutional priorities and growth plans.
• Innovate product and its features to remain relevant and competitive.

Product Lifecycle Management

• Manage the end-to-end product lifecycle from ideation, development, launch, enhancement, and retirement.
• Coordinate product timelines, deliverables, and stakeholder engagement activities.
• Ensure consistent product quality, learner experience, and operational readiness across delivery modes.
• Drive continuous product enhancement through performance monitoring and feedback analysis.

Digitally Enabled Product

• Design of appropriate and reliable technology-enabled products that support greater reach, accessibility, scalability, and learner engagement.
• Define and continuously enhance learning features in the end-to-end learner journey to ensure a seamless, engaging, and high-quality learning experience.
• Facilitate collaboration between technology and stakeholder teams for seamless coordination of product design requirements and ensure alignment between product vision and technical execution.

Stakeholder Management

• Build and maintain strong relationships with internal stakeholders including academic faculties, operations, marketing, and technology digital teams to ensure seamless product development and delivery.
• Engage industry players, professional bodies, and subject matter experts to enhance product relevance and credibility.

Governance and Quality

• Ensure all learning products comply with institutional policies, regulatory requirements, and relevant accreditation or quality standards.
• Establish and maintain structured governance processes for product approval, review, enhancement, and retirement.
• Ensure consistency in learning experience quality across all delivery modes and product types, maintaining CAPE's value proposition.

Reporting & Documentation

• Develop and maintain accurate documentation for product concepts, business cases, approvals, and lifecycle records.
• Prepare periodical performance reports and coordinate relevant performance reviews.

Qualification & Experience:

• Bachelor's Degree in Business, Education, Operations Management or related fields.
• Minimum 5–7 years of relevant experience in programme delivery, operations or service coordination.
• Good coordination, communication and problem‑solving skills.
• Strong service orientation and stakeholder management capabilities.