Assistant Manager, Quality Monitoring (MSQoS)

Job Summary

Lead, guide and manage compliance frameworks on Mandatory Standard for Quality of Service (MSQoS) on Public Cellular Service (PCS), Wireless Broadband Access Service (BAS) and Wired BAS to ensure high quality of service delivered by the telecommunication service providers.

Job Responsibilities

1. Review and manage approval of Commission Direction to ensure timely resolution of MSQoS non-compliances;
2. Monitor and enforce civil penalty action against telecommunication service provider who failed to comply with Commission Direction to ensure the public enjoys a satisfactory level of services;
3. Analyze and review appeal tribunal cases filed by telecommunication service provider to achieve undisputed compliance frameworks;
4. Monitor and manage MSQoS database not limited to compliance of Commission Direction and audit results for PCS, Wireless BAS and Wired BAS to ensure the latest data made available for top management and internal stakeholders;
5. Monitor and review Standard Operating Procedure (SOP) for department and state offices to achieve effective QoS complaint investigation, accurate monitoring, consistent measurement procedures;
6. Manage and monitor department's budget to ensure allocated CAPEX funds are utilized timely as projects progress and approved OPEX funds are always sufficient throughout the year; and
7. Review and implement Business Continuity Management within the department to ensure essential roles run smoothly in the event of mishap

Qualifications & Work Experience

1. Candidate must possess at least a BSc. in Electrical/Electronic Engineering from reputable university;
2. Prefer candidate who are registered to Board of Engineer Malaysia (BEM);
3. Minimum 10 years of experience in Electrical/Electronic Engineering field;
4. At least 5 years of experience in quality monitoring and enforcement activities;
5. Radio frequency related activities either in telecommunication or broadcasting industry

Technical Competencies

1. Very familiar with QoS measurement system
2. In-depth knowledge on Communications and Multimedia Act 1998, Spectrum Regulations 2000, Technical Standard Regulation 2000, Spectrum Plan, Standard Radio System Plan (SRSP) and Class Assignment
3. Complaint and stakeholder management
4. Compliance and enforcement administration
5. Project management and strategic negotiation
6. Other skill in Electrical, Electronic, Telecommunication, System network, Radio propagation, Spectrum management, Spectrum monitoring, Spectrum engineering, Technical analysis

Behavioral Competencies

1. Customer focus
2. Teamwork and collaboration
3. Achievement orientation
4. Analytical thinking
5. Quality and compliance
6. Integrity
7. Leadership and developing others

Candidate must be willing to work in Cyberjaya.

Permanent position with six-month probation period