Assistant Manager, Remittance (SG Operations)

About the role

We are seeking a candidate with strong hands-on experience in cross-border remittances, SWIFT MT and ISO 20022 (MX) messages, and end-to-end payment investigations. This role supports critical payment flows involving correspondent banks, Nostro accounts, and payment schemes, with a strong focus on CBPR+ compliance, SLA adherence, and operational risk mitigation.

What you'll be doing

Payment Investigations & Exceptions

1-Perform end-to-end investigations for cross-border payment issues, including:

• Delayed payments
• Returned / rejected transactions
• Recalls, amendments, and charge queries

2-Investigate payment flows involving:

• MT103 / pacs.008 (Customer Credit Transfers)
• MT202 / pacs.009 (Financial Institution Transfers)

SWIFT & ISO 20022 (CBPR+)

1-Analyze SWIFT MT and MX (ISO 20022) messages to identify:

• Routing issues
• Missing or incorrect mandatory fields
• Formatting or data quality issues under CBPR+ requirements

2-Support investigation cases related to MT-to-MX coexistence, message translation, and truncation risks.

Correspondent Banking & Nostro

• Liaise with correspondent banks to resolve payment discrepancies
• Investigate Nostro account entries, value date issues, and unmatched credits/debits
• Support reconciliation-related investigations linked to payment exceptions.

Inward & Outward Remittances

1-Handle both inward and outward remittance investigations, ensuring:

• Accurate beneficiary credit
• Correct charge deductions (OUR / SHA / BEN)
• Compliance with cut-off times and settlement timelines

2-Support investigations related to local clearing systems (e.g., MEPS+, RTGS, or equivalent)

Risk, Compliance & Reporting

1-Ensure investigation handling aligns with:

• Internal SOPs
• Regulatory requirements
• Payment market practice guidelines

2-Maintain clear audit trails, investigation logs, and root-cause documentation

3-Identify recurring issues and recommend process improvements or controls

What we're looking for

1-Proven experience in payment investigations, preferably within:

• Cross-border remittance operations
• Correspondent banking or centralized payment operations

2-Strong hands-on knowledge of:

• MT103 / pacs.008
• MT202 / pacs.009

3-Solid understanding of:

• ISO 20022 standards and CBPR+ requirements
• End-to-end cross-border payment lifecycle
• Inward and outward remittance operations

4-Experience working with Nostro accounts and correspondent banks

5-Strong analytical skills with the ability to identify root causes quickly

6-Exposure to:

• CBPR+ migration or ISO 20022 implementation
• MEPS+ / RTGS payment investigations
• SWIFT Alliance, payment hubs, or core banking systems
• Understanding of:
• Payment charges handling (OUR / SHA / BEN)
• Value dating, FX implications, and settlement risk