Job Description

ABOUT THE JOB

Client Services will act as a Single Point of Contact (SPOC) on service assurance / improvement matters related to TM services. Prepare and present monthly service performance report with details analysis for Clients and TM internal divisions to ensure Clients network & Value Added Services are maintained in excellent working condition. Manage and coordinate service quality improvement plans and do measurement to eliminate repeated service fault

KEY RESPONSIBILITIES

Act as primary focal point for technical operation, ideas and hurdles.
Familiarity with VMware cloud and DR, backup management.
Understanding of Microsoft, network and security related technologies as well as managed services support model
To provide technical consultancy and resources engagement for operation deliverables
Coordinate incident management, change management, problem management, DR, escalation and resolution to ensure a consistent and high-quality level of support.
Centrally manage and prioritize customer issue to assure timely resolution
Responsible for tracking, maintaining and resolving incident and problem reports and customer support requests
Capacity planning, working with customer to manage the scale and growth needed to realize business value from their IT transformation.
Creation of technical documentation to improve knowledge base
Update and provide guidance on new releases and features to customer
To compile weekly/monthly reporting on cloud consumption, SLA, capacity, chargeback, utilization, performance, ticketing, RCA, etc
To attend daily/weekly/monthly operation meeting and as when required

YOU MUST HAVE

Bachelor Degree ( Engineering/IT/Sc Comp)
Min 3 years of Customer Service / Telecommunication /VMWare/Microsoft

WE VALUE

Ability to motivate in a team-oriented, collaborative environment.
Ability to set and manage priorities judiciously.
Ability to manage time and resources efficiently.
Excellent interpersonal skills.
Exceptional analytical, evaluative, and problem-solving abilities.Self-motivated with the ability to make decisions in a changing environment and anticipate future needs.

LOCATION

Menara TM , Jalan Pantai Baharu, 50672 KL