Assistant Manager

Job description:

SSR Cleaning is seeking an experienced, results-driven Assistant Manager (Cleaning Services) to oversee daily operations, client relations, and team performance at our AIMST site.

This role requires a strong operational leader who can work independently, manage large cleaning teams, maintain strict documentation standards, and build excellent relationships with our client at AIMST.

Shift & Schedule:

Monday to Friday: 7:00 AM – 4:00 PM

Saturday: Half-day (Morning shift)

Sunday: Off

Key Responsibilities:

Operations Leadership: Assist in directing daily cleaning operations across the AIMST site, ensuring high hygiene and safety standards are consistently met.

Team Supervision & Development: Lead, mentor, and evaluate supervisors and cleaning staff; handle shift scheduling, training, and performance reviews.

Client Relations: Serve as a key link between SSR Cleaning management and AIMST representatives, proactively resolving inquiries, feedback, and operational requests.

Documentation & Compliance: Maintain comprehensive operational records, including staff attendance, SLA tracking, cleaning audit reports, machine maintenance logs, and inventory controls.

Quality Assurance: Conduct regular site audits, implement standard operating procedures (SOPs), and ensure full compliance with health and safety regulations.

Independent Problem-Solving: Manage on-site challenges, manpower allocation, and emergency cleanups independently with minimal supervision.

Requirements & Qualifications:

Experience: Minimum 3–5 years of supervisory or management experience in facility management, commercial cleaning, or hospitality operations.

Client & People Management: Strong track record in client-facing roles and leading multi-tiered operational teams.

Administrative Skills: Proficient in documentation, report writing, and Microsoft Office (Word, Excel).

Work Ethic: High level of autonomy, strong problem-solving skills, and acute attention to detail.

Language: Fluent in Bahasa Malaysia and basic English (written & spoken) to handle documentation and client communications.

Benefits:

EPF, SOCSO, and EIS contributions.

Performance allowance / bonus opportunities.

Stable, early-shift working schedule (finish by 4:00 PM on weekdays).

Uniform provided.