Job Description

Company Description The Orient Star Resort Lumut is a hospitality company based in Malaysia, serving guests in a resort setting. The property focuses on providing comfortable accommodations and attentive service to leisure and business travelers. Team members work in a customer-centric environment that values professionalism, reliability, and collaboration. Applicants can expect to join a service-driven organization where guest satisfaction and operational excellence are priorities.
Role Description The Assistant Manager is a full-time, on-site role based at The Orient Star Resort Lumut in Seri Manjung. This position supports the Resort Manager in overseeing daily operations, including front office activities, guest services, housekeeping coordination, and food and beverage service standards. The Assistant Manager helps manage staff schedules, monitors performance, and ensures adherence to resort policies and procedures. The role includes handling guest inquiries and escalations, assisting with reservations and occupancy management, and supporting quality and safety initiatives. The Assistant Manager also contributes to reporting, basic budget tracking, and implementation of service improvements to enhance guest satisfaction and overall efficiency.
Qualifications

Experience in hospitality operations or hotel/resort management, including exposure to front office, guest services, or housekeeping.
Strong leadership and people management abilities, with skills in team coordination, mentoring, and performance feedback.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and external partners.
Good organizational and problem-solving skills, with the capacity to manage multiple tasks, prioritize, and respond calmly to issues.
Basic understanding of financial and administrative processes, such as cost control, reporting, and schedule management.
Proficiency in common office software and hotel management systems, or willingness to learn relevant tools quickly.
Ability to work on-site in Seri Manjung, including flexibility for weekends, public holidays, and shift-based schedules as operationally required.
Diploma or degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience considered.
Prior supervisory experience in a hotel or resort environment is an advantage.