Job Description
What is the opportunity
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional
clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
The Assistant Manager is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Region: Europe
Working Hours: 9am 6pm
What will you do
- Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
- Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
- They will be the teams go to personnel in matters related to Dealing, Reporting and Settlement.
- The Supervisor will monitor workloads and coach team members specifically on technical aspects of day to day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
- Promote Cacies's Values and Golden Rules. Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
- Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
Trade processing
Dispatching
Cash Processing
Electronic Dealing
Reporting
Distribution
- All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
- Perform quality checks or second level validation on output from the team.
- Ensure daily cut-offs are adhered to in accordance with the SLA.
- Ensure quality and timeliness around all activities.
- Ensure queries are managed effectively.
- Liaise with other department units to ensure high-quality service provided to clients.
- Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
- Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times
Complment
What's in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to
deliver trusted advice to help our clients thrive and communities prosper. We care about each other,
reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits,
and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Starting date 31/12/2025 Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization
- University degree or equivalent desirable
3-5 years of Transfer Agency or financial services industry in an operations environment. Minimum experience level 3-5 years Skills needed
- Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
- Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
- Good organization skills, ability to priorities workloads to meet tight deadlines.
- Experience business administration and / or relevant operational knowledge and experience.
CACEIS is the asset servicing banking group of Crdit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds 5.3 trillion in assets under custody and 3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..
