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Key Responsibilities
Key Responsibilities of Assistant Operation Manager for ISS:
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Assist in leading and managing the daily operations of the IT Infrastructure Support Services (ISS) team to ensure stable, reliable, and high-availability infrastructure.
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Help to plan, organize, and oversee IT operations, ensuring 24x7x365 support readiness for systems, networks, and critical applications.
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Ensure team will develop, implement, and maintain IT support policies, procedures, and operational processes to improve efficiency and service quality.
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Monitor team performance to meet SLA and service objectives, driving accountability and continuous improvement.
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Manage vendors and service providers to ensure high-quality delivery aligned with organizational needs.
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Work closely with clients and internal stakeholders to ensure IT operations align with business requirements and expectations.
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May need to participate in regular performance, incident, and service review meetings with clients.
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Ensure compliance with audit requirements, ISO standards, IT policies, and regulatory expectations.
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Provide leadership, guidance, coaching, and support to IT professionals within the ISS team.
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Stay updated on industry trends and emerging technologies to enhance managed services operations.
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Foster strong working relationships through clear communication, collaboration, and customer service excellence.
3. People Leadership (Include Only for Senior / Lead Roles)
Advanced Skills:
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Team Leadership & Direction
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Coaching & Talent Development
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Performance Management
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Communication & Influence
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Decision-Making & Accountability
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Collaboration & Relationship Building
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Conflict Resolution
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Change Leadership
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Emotional Intelligence (EQ)
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Customer-Centric Mindset
Certifications:
4. Required Qualifications
Education: Bachelor in Computer Science/Information Technology or related discipline
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Good written and verbal communication skills in English, Mandarin and Cantonese is a plus.
Years of Experience:
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>7 Years of relevant working experience in IT Infrastructure Operations Management or IT Managed Services Operations Management
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>3 Years of relevant working experience in people management
Technical Stack:
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Technical proficiency and knowledge in IT Infrastructures like Wintel, Unix, Linux, Backup, Storage, DB, Network, Security and etc.
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Experienced in ITSM tools.
Core Competencies:
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Excellent problem-solving skills and attention to detail.
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Strong communication skills with the ability to collaborate across teams.
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Strong leadership skills to effectively manage a team of IT professionals and drive performance.
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Driven and able to multi-task, strong time management skills and strong team player
Job ID: 145675713
