All Area Johor Kedah Kuala Lumpur Kelantan Melaka Negeri Sembilan Pahang Penang Perak Perlis Putrajaya Sabah Selangor Sarawak Terengganu
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Job Responsibilities
- Ensure daily operations comply with company policies, maintaining high customer service and operational efficiency.
- Supervise crew members, manage work rosters, conduct performance reviews, and provide feedback.
- Handle cash transactions, manage cash floats, reconcile drawers, and address discrepancies.
- Train staff on policies, beverage preparation, and SOPs, promoting ongoing skill enhancement.
- Deliver exceptional customer service and maintain a positive store environment.
- Actively participate in preparing coffee, beverages, and food, ensuring quality standards.
- Complete necessary paperwork and maintain accurate records for inventory, sales, and staff hours.
- Conduct stock takes, manage inventory levels, place orders, and resolve discrepancies.
- Monitor staff performance, analyze store metrics, and implement improvements.
- Work with the Operations Manager to align store operations with company goals and report challenges.
- Provide monthly updates to HQ on store performance and collaborate on solutions for issues.
Job Requirements
- Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.
- Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.
- Diploma in Retail Management or equivalent required.
- Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.
- Work according to shifts, weekends, and public holidays.
- Able to work 6 days per week.
- Possess own transport.
- Willing to travel.
Spoken Language: Malay, English
Written Language: Malay, English
