Job Responsibilities:Ensure daily operations comply with company policies, maintaining high customer service and operational efficiency.Supervise crew members, manage work rosters, conduct performance reviews, and provide feedback.Handle cash transactions, manage cash floats, reconcile drawers, and address discrepancies.Train staff on policies, beverage preparation, and SOPs, promoting ongoing skill enhancement.Deliver exceptional customer service and maintain a positive store environment.Actively participate in preparing coffee, beverages, and food, ensuring quality standards.Complete necessary paperwork and maintain accurate records for inventory, sales, and staff hours.Conduct stock takes, manage inventory levels, place orders, and resolve discrepancies.Monitor staff performance, analyze store metrics, and implement improvements.Work with the Operations Manager to align store operations with company goals and report challenges.Provide monthly updates to HQ on store performance and collaborate on solutions for issues.
Job Requirements:Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.Diploma in Retail Management or equivalent required.Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.Work according to shifts, weekends, and public holidays.Able to work 6 days per week.Possess own transport.Willing to travel.
