Requirements Gathering & Content
Facilitate and work with stakeholders business requirements gathering and analyzing these requirements to identify opportunities for process improvement and system enhancement.
Process And System Functionality Analysis
Work with PMO and business users to analyse current business processes and propose areas for improvement ie. identify new processes and procedures that can be implemented to enhanced system's functionality.
System Design And Maintenance
Work with Group Information System and Vendors in designing the system's architecture and components, ensuring that the system meets business requirements while remaining scalable and efficient. This includes ensuring that minor enhancements/changes/development can be done in-house after implementation with minimal vendor involvement.
Testing And Validation
Work with stakeholders and involve in UAT, developing test plans, test cases, and test scripts to validate the system's functionality. Ensure that the system / enhancement is thoroughly tested and meets business requirements.
Training And Support
Working with PMO and LOBs to train end-users on the system's features and functionality and provide ongoing support and guidance to users as needed.
Documentation
Work with PMO and oversee the team to establish user manuals, system documentation, and other relevant materials to support the system.
Continuous Improvement
- Design, coordinate and execute application development (in-house or working with vendors).
- Devise ways to add new functionality to existing systems/ ensuring cohesiveness between new and existing system.
- Design and develop new systems or system enhancements including choice of configuration for hardware and software.
- Oversee the installation, configuration and deployment of new systems to customize them for the business
- Analyse data contained in the bank's database and identify data integrity issues with existing and proposed system and implement solutions.
- Verify database and data integrity
Other ad-hoc duties may assign from time to time.
