Assistant Vice President, Change Management

Key Responsibilities

Change Management and Process Improvement

• Lead the preparation and organisation of Change Review Committee (CRC) sessions, including collating materials, documenting decisions, and tracking follow‑up items.
• Continuously review and improve change management processes to ensure alignment with internal policies and compliance with external regulations.
• Identify improvement areas in Systems Development Life Cycle (SDLC) to keep system deployment errors at a minimum with key focus on customer touchpoints which includes but not limited to activities like the review of UAT/SIT test cases for completeness.
• Conduct focused technology reviews and assessments as requested by management.

Stakeholder Engagement

• Liaise closely with Group IT, Digital Transformation and Cyber Security to implement solutions in ensuring system resiliency.

Operational Excellence

• Contribute to the development of strategy and plan for the governance and enforcement of technology quality assurance by adopting good practices based on COBIT and ITIL Framework to improve quality of change delivery to production environment.
• Champion continuous improvement and innovation using ServiceNow capabilities across the organization, driving automation, process optimization, and enhanced user experience.

Requirement

• At least 5 years of experience working in a similar or related role with exposure to quality assurance methodology and processes
• Knowledge in Systems Development Life Cycle, COBIT/ITIL Framework
• Possess strong IT skills with the ability to use logic and reasoning to identify the strength and weaknesses of IT systems.
• Understands the intricacies of business applications and its impact to customer service and experience.
• Hands on experience with ServiceNow platform (implementation, configuration, and optimization).
• Experience in managing people of various backgrounds and seniority.
• Good communications skills, both written and verbal.
• Knowledge of financial industry compliance, risk and regulatory requirements will be an advantage