ROLE PURPOSE
Provide support for the successful delivery of the project through the enablement of effective decision making, stakeholder alignment and operational readiness throughout the project lifecycle, comprising disciplined change management, communications and structured stakeholder engagement in ensuring smooth delivery of desired outcomes.
PRINCIPAL ACCOUNTABILITIES
1. Change Management & Communications
- Develop and maintain a project Change Management Strategy & Communications plan tailored for identified internal and external stakeholders aligned to key project milestones and the Bank's organisational context
- Lead the coordination, consolidation and validation of user requirements, working closely with line departments and the appointed consultant to ensure operational needs are accurately captured and integrated as well as ensuring the traceability of the business requirements including owning the overall scope management function
- Support operational readiness activities, including move-in planning, user onboarding, change adoption and transition to new ways of working
- Oversee the change order process, including evaluation, documentation, approval and implementation of scope changes
- Ensure all change orders are aligned with project objectives, budget and timeline, and are communicated effectively to stakeholders
- Support the Project Manager as the primary integrator across business and technical deliverables, including providing periodic updates on plans, progress, interdependencies and issues
- Coordinate PMO workstreams to integrate technical requirements into Change Management, Communications and Engagement related functions.
2. Stakeholder Engagement
- Lead communication and engagement efforts to build awareness, manage expectations, support process/behavioural transitions and promote readiness, whilst tracking stakeholder feedback/concerns, ensuring that they are escalated and responded to through appropriate channels
- Lead the identification, diagnose and evaluation of risks arising and collaborate with the Project Manager and Governance, Risk & Performance function as well as relevant Bank stakeholders to manage them effectively.
The incumbent is expected to mirror selected responsibilities of the Manager, Governance, Risk & Performance (GRP) role as required by the project lifecycle, to ensure seamless coordination and smooth delivery, as follows:
1. Governance & Secretariat to the PSC
- Serve as Secretariat to the PSC, including, preparation of agendas, consolidation of outstanding matters and presentation materials, timely circulation of meeting documents, accurate recording of minutes of meetings, decisions and action items and smooth management of meeting logistics including payment processing for external PSC members meeting allowance
- Support the Project Lead in preparing for PSC and other relevant senior management engagements/meetings including (but not limited to) Management Committee and Board of Directors, through the development of presentation materials, information/approval or briefing notes
- Support the Project Lead in ensuring all decision-making activities align with established project governance requirements and approving authority thresholds
- Lead the development and implementation streamlined decision-making, approval and procurement workflows as aligned to the Bank's Procurement Management Policy (PMP) and other relevant internal guidelines
- Lead the preparation of relevant periodical reports in accordance with requirements as stated in the Bank's Project Management Framework (PMF) and other relevant internal guidelines
- Manage team resource administration including allocation, capacity tracking, and development planning to ensure effective project delivery.
- Maintain accurate and complete project documentation across the full project lifecycle
2. Project Monitoring, Issues and Risk (PMIR)
- Act as the first line of defence for PMO by ensuring quality and completeness of project deliverables and documentation before phase handover or stakeholder submission
- Ensure project interdependencies are accurately captured, validated and regularly updated.
- Support the Project Manager as the primary integrator across business and technical deliverables, including providing periodic updates on plans, progress, interdependencies and issues
- Coordinate PMO workstreams to integrate technical requirements into PMIR, financial and governance workflows
- Lead the development and upkeep of a robust project monitoring framework to track progress against key deliverables, timelines and performance indicators
- Work closely with the appointed consultant to monitor project performance metrics, maintain risk and issue registers, prepare progress, risk and issue reports, and track mitigation and resolution actions
- Ensure disciplined updates to the project schedule for accurate performance tracking
- Support contract administration, including vendor performance monitoring, tracking contractual deliverables, variations, approvals and compliance
- Lead the identification, diagnose and evaluation of risks arising and collaborate with the Project Manager and project team to manage them effectively
- Support post-implementation reviews and lessons-learned exercises to drive continuous improvement
3. Budget Control
- Track payment milestones, payment settlements and certification processes to ensure accuracy, completeness and timeliness
- Monitor budget utilisation, expenditure trends, and provide early warning on potential variances
- Manage budget planning-to-utilisation cycles including expenditure tracking and preparation of supplementary budget requests where required
4. Administrative
- Oversee administrative support related to the departmental needs, which may include, but not limited to, stakeholder engagement, financial management, construction management and documentation
QUALIFICATIONS
Academic Qualifications:
Bachelor's Degree in Business/Management, Project Management, Accounting or related fields
Experience:
6 – 10 years of relevant experience in Change, Project/Programme or Risk Management or Secretariat will be an advantage
TECHNICAL SKILLS/ KNOWLEDGE
- Strong writing and presentation skills for executive-level governance materials
- Familiarity with project governance, steering committee processes and documentation standards
- High attention to detail and strong organisational skills
- Skilled in stakeholder engagement and cross-functional coordination
- Experience in developing and implementing change management and communication plans
- Able to translate and consolidate user requirements into clear, actionable inputs for project teams
- Knowledge of operational readiness planning and transition support
- Understanding of project risks, issue tracking, and mitigation planning
- Comfortable using templates, tools and frameworks to support risk, issue, and cost-control activities
- Proficient in project and programme management methodologies and tools
- Good working knowledge of financial management, including budget planning, utilisation tracking, and payment milestone processes
- Awareness of contract administration, vendor performance tracking and compliance expectations.
- Proficient in Microsoft 365 and collaboration platforms (e.g., SharePoint, Teams)
- Comfortable with project management tools such as MS Project, Primavera, or equivalent
- Able to support reporting dashboards and analytical templates
