About the Job
Lead and oversee the System Support and Management Support team from day-to-day operations, lead or participate in local or regional projects.
The Job
- Identify opportunities for improvement and make constructive suggestions for process change or system enhancement.
- Responsible to coordinate and update functional HODs and leads for enhancement requirement needs, prioritisation, implementation with impact analysis and risk assessment.
- Leads the projects, keeps IT Steering Committee, Project Steering Committee and Project Team posted on the progress and status of the project and manages project budget; apply systematic project implementation methodology and enforces project standards and deliverables.
- Review and verify project deliverables prepared by participating teams including signoff and approval of gap list, functional specification document, data migration scope document, change requests, UAT acceptance, production go-live readiness.
- Collaborate and work with business analysts, test manager or other local/ regional/ external stakeholders to incorporate these deliverables at the right functional points for timely testing and liaise with relevant IT heads to manage and drive development resources to ensure timely delivery.
- Collates, checks and analyses spreadsheet data, ensures financial reports and records are accurate and reliable.
- Ensures suspense balance, outstanding provision account, expired cheques or failed payment, unpaid approved claims, exception reports and co-ordinate/carry out necessary financial reconciliation, rectification and clearance including unclaimed moneys according to time frame set.
- Develop, implement and ensure procedures, policies, legislation and regulations are correctly followed.
- As part of the leadership team, work with key stakeholders to proactively shape the organisation's culture and conduct environment that is aligned to the organization's Core Values.
- Champion culture and conduct behavioral expectations within the Department/Division.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
We are looking for people who
- University Degree in any discipline. A focus in Actuarial or Information Technology relevant disciplines are an advantage.
- More than 10 years experience in system or management support, preferably in life insurance industry with claim experience, minimum 5 years in managerial role.
- Excellent interpersonal and communication skills, good public relationship skills, excellent analytical and numerical abilities, delegation skills, ability to produce high quality work under pressure, negotiation skills, supervisory skills, sound business knowledge, accuracy and an eye for detail, excellent problem-solving skills, good IT skills, particularly in the use of spreadsheets, organisational skills and ability to manage deadlines, self-motivation, determination and confidence, ability to work as part of a team.
- Demonstrates alignment with the organisation's core values through expected behaviours.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
