Associate Account Director

Who We Are:

For over 60 years, MIMS has provided strategic communication solutions to healthcare clients and

communities. With over 16 offices in 12 markets across APAC and with a 250+ strong team, our

teams provide global, regional, or country-focused integrated communication solutions to address the strategic needs of health brands. With over 2 million professional subscribers to its digital platform and print publications, MIMS helps health brands to engage with their target audience by empowering Healthcare Professionals to improve treatment outcomes.

Who We Are Looking For:

The Associate Account Director / Account Director is a client leader and strategic partner,

accountable for driving client satisfaction, business growth, and high-quality delivery across assigned accounts.

This role goes beyond project execution — it requires deep understanding of client challenges,

proactive solutioning, and orchestration of cross-functional teams to deliver integrated

communications that create measurable value for clients and their brands.

What Impact You Will Make:

Client Leadership & Client Centricity

• Act as the primary client lead for assigned accounts, accountable for client satisfaction, long-term partnership growth, and account profitability.
• Serve as the main point of contact for assigned clients and build strong and trusted relationships. Understand client goals, objectives, and challenges to implement integrated communication solutions that align with the client's business needs.
• Deliver integrated projects that cover medical publications like manuscripts and abstracts, medical content delivery, advocacy boards, events (Physical & Hybrid), webinars, digital solutions, and CME-accredited learning modules, among other programs.
• Collaborate with internal cross-functional teams, including editorial, design, digital, events, and delivery teams, to deliver best-in-class execution of projects.
• Manage project progress through an Internal project management system and provide ongoing quality assurance support for these assigned projects.
• Coordinate the execution of projects, ensuring they are delivered on time, and aligned with client expectations.
• Work alongside the business development team on client intelligence gathering, to proactively build continued client solutions on their brands.
• Aid the Business Development teams on strategic thinking in new business pitches.
• Prepare and deliver post-campaign reports with recommendations.

Leadership

• Provides effective line management, mentoring and be a role model to direct reports and peers.
• Is perceived as the leader of allocated accounts by clients and colleagues
• Inspires client services and operational teams to excel in operational delivery and relationship building with clients.
• Demonstrates appropriate behaviors and attitudes, as an example for others to learn from.
• Nurtures key talent.
• Solves problems both internally and for clients. Proactive in recommending solutions.
• Demonstrates presence using verbal and non-verbal communication. Displays composure and assurance within the team and with clients.
• Ensure that clients satisfaction scores is optimal on projects

Commercial

• Responsible for accurate and timely financial management: recognition of revenue across accounts.
• Responsible for the financial profitability of accounts.
• Track budgets and delivery of projects to ensure accurate financial management.

What Skills and Experience You Will Bring:

1- At least 3/4 years of experience in any of the following roles:

• An Associate Account Director or Account Directors role in an ethical health communications agency.
• A Sr. Marketing Manager/ Leader role in an ethical pharmaceutical company with experience in medical communication campaigns for ethical health brands.

2- Line management experience is a must.

3- University Graduate/Management Graduate.

4- Experience in working in multicultural teams.

5- Experience in digital marketing is an added advantage.

Key Behaviours

• Client-Centric Mindset – consistently advocates for the client's perspective
• Relationship Builder – trusted advisor to clients and internal teams
• Strategic Thinker – connects tactics to broader business objectives
• Problem Solver – proactive, solutions-oriented, and decisive
• Agile Learner – adapts quickly in a dynamic healthcare environment
• Creative Thinker – brings innovative approaches to client challenges
• Astute Organiser – manages complexity with clarity and discipline
• Excellent Communicator – confident, clear, and persuasive at all levels

Why Work With Us:

• Career Growth: Opportunities for professional development and career advancement within a continually growing company.
• Collaborative Culture: Work with a diverse and dynamic team committed to excellence in medical communications.
• Impact: Contribute to meaningful projects that influence the healthcare industry and improve patient outcomes.

Perks You will Enjoy :

• We provide annual performance-based bonus and annual salary adjustment.
• Medical benefits that include Outpatient Medical Specialist Consultation.
• Dental coverage with a capped amount per year.