Associate Customer Support Japanese Speaker

Location: Cyberjaya, Malaysia

Designation: Associate Customer Support

Language Requirement: Japanese

Experience: Not Applicable (Freshers may apply)

Prior experience in E-commerce is preferred

Position Summary

We are looking for a customer-focused Associate Customer Support (Japanese) to handle live customer interactions and deliver timely, accurate, and professional solutions. The ideal candidate will demonstrate strong communication skills, customer empathy, and a commitment to service excellence.

Roles & Responsibilities

• Handle inbound customer calls and address queries effectively
• Provide accurate resolutions while ensuring high customer satisfaction
• Escalate priority or critical issues to the immediate lead as per client guidelines
• Adhere to defined processes, quality standards, and KPI requirements
• Provide suggestions for process improvements and best practices
• Stay updated with process changes, system updates, and new guidelines
• Maintain exemplary attendance and punctuality
• Perform any ad-hoc responsibilities assigned by the supervisor

Key Deliverables (KRA Measures)

• Deliver exceptional customer satisfaction on all interactions
• Meet quality standards across all handled contacts
• Complete 9 hours of staffed time on all rostered working days
• Achieve agreed KPI targets consistently

Applicant Specifications & Qualifications

• Excellent customer service orientation
• Strong verbal communication skills in Japanese
• Passionate about customer service with a high level of customer obsession
• Willingness to work in rotational and night shifts
• Graduate from a college or vocational institution, or possess comparable work experience

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.