Associate Director, Fund Services

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Associate Director, Fund Services. Reporting to the Head of Fund Services, this full-time and permanent position is based in Kuala Lumpur and offers regional coverage, allowing you to make a significant impact to our Fund Services and its growth

Key Responsibilities:

• Lead and manage the Fund Services team in KL office, providing guidance, coaching, and development opportunities
• Proactively flag potential SLA challenges to the Director of Fund Services and key stakeholders, facilitating timely resolution.
• Develop and implement service delivery strategies to enhance operational efficiency, scalability, service delivery, meeting client needs and business objectives.
• Foster strong relationships with clients, understanding their needs and delivering tailored solutions.
• Oversee the delivery of fund administration services from GSC perspective
• Collaborate with internal teams to ensure the process efficiency and meeting client's expectations
• Manage staff resources, and workflows to optimize efficiency and productivity
• Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize revenue generating opportunities
• Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues.
• Manage staff concerns, including leave, health issues, and overall job satisfaction, ensuring a motivated and engaged workforce.
• Handle administrative duties and special projects as assigned.
• Understand the requirement of the country requirements and maintain up-to-date knowledge of Standard Operating Procedures (SOPs) and SLA, regularly reviewing and updating them for relevance and consistent application and compliance.
• Enhance operational efficiency by driving process automation, continuous improvement, and strengthening controls.
• Monitor operational performance, identify trends, and implement best practices for improvement.
• Conduct detailed planning to align operational capacity with business demand.
• Ensure high-quality service delivery, compliance with Service Level Agreements (SLAs), striving to meet or exceed expectations.

Key Requirements:

• Possess at least 10 to 15 years of accounting experiences. Experience in Fund Accounting either with another Fund Administrator or Fund Manager will be an advantage.
• Proven leadership experience managing global or regional teams.
• Possess audit experiences
• Degree in accountancy (CPA/ACCA) or finance or equivalent
• Able to manage full set of accounts and possess good understanding of IFRS.
• Strong interpersonal skills to communicate to clients, senior management, direct reports and across other business units and support functions.
• Strong leadership and people management skills.
• Organised and independent individual
• Meticulous
• Able to meet tight and multiple deadlines.
• Able to adapt to a dynamic work environment.
• Excellent communication skills
• Fluent in written and spoken English.
• Strong analytical, interpersonal, and problem-solving skills working within a matrix structure.
• Strong work ethic, professional and approachable
• Inquisitive, self-motivated and able to inspire others to a high level of achievement.

Company Benefits:

At our Malaysia office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!