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About the Role

This role leads independent assurance across AIA Malaysia's Business Operations & Distribution portfolio and supports the Head of Internal Audit in maintaining effective oversight of the audit universe, audit plan, portfolio risk assessments and stakeholder engagement.

Functional Leadership involves leading the Business Operations & Distribution audit portfolio, including underwriting, claims, customer servicing, product management, healthcare operations, agency, partnership distribution, corporate solutions and related business activities. The role is responsible for maintaining an independent view of risks, control effectiveness and emerging issues across the assigned portfolio.

Entity Leadership involves acting as the primary Internal Audit relationship lead for assigned entities and stakeholder groups, maintaining effective engagement with senior management and governance forums while preserving independence, objectivity and professional scepticism.

The role also contributes to audit strategy, talent development, resource planning, capability building, audit innovation, transformation initiatives and the continuous improvement of the Internal Audit function.

RolesandResponsibilities

AuditStrategyandPlanning

• LeadthedevelopmentandmaintenanceofassurancestrategiesacrosstheBusinessOperations&DistributionportfolioofAIAMalaysia.

• SupporttheHeadofInternalAuditinmaintainingarisk-basedaudituniverseandannualauditplan.

• Assessemergingrisks,strategicinitiatives,regulatorychangesandbusinessdevelopments,andrecommendupdatestoauditcoveragewhereappropriate.

• Provideportfolio-levelriskinsightstosupporteffectiveauditplanningandprioritisation.

• Contributetoannualplanning,resourceallocationandportfoliomanagementactivities.

AuditDeliveryandQuality

• Leadauditteamsthroughouttheauditlifecycle,ensuringauditsareappropriatelyscoped,plannedandexecutedinaccordancewiththeGIACharter,GIAManualandprofessionalstandards.

• Maintainoversightofauditquality,professionalscepticismandconsistencyacrossassignedengagements.

• Reviewauditobservationsandreportstoensuretheyareevidence-based,balanced,impactfulandclearlyarticulated.

• Leaddiscussionswithmanagementregardingauditfindings,rootcausesandremediationplans.

• Evaluatetheadequacy,timelinessandeffectivenessofmanagementactions.

• Ensuredeliveryofauditcommitmentswithinagreedquality,timelinessandbudgetexpectations.

BusinessKnowledgeandRiskMonitoring

• Maintainastrongunderstandingofthebusinessstrategy,operatingmodelandriskprofileofAIAMalaysia.

• Monitoremergingrisks,regulatorydevelopments,customertrends,operationalchallengesandstrategicinitiativesaffectingassignedportfolios.

• Maintainawarenessofsignificantprojects,transformationinitiativesandbusinesschangesthatmayimpactthecontrolenvironment.

• Provideindependentchallengeandforward-lookinginsightstomanagementandInternalAuditleadership.

EntityLeadershipandStakeholderEngagement

• ServeastheprincipalInternalAuditrelationshipleadforassignedentitiesandstakeholdergroups.

• Buildandmaintaineffectiverelationshipswithseniorexecutivesandmanagementteamsacrossoperations,distributionandcustomerfunctionstoensureInternalAuditremainsinformedofbusinesspriorities,emergingrisksandsignificantdevelopments.

• Participateinrelevantgovernanceandmanagementforumsasrequired.

• CollaborateeffectivelywithRisk,Compliance,Legal,ExternalAuditandotherassuranceproviders.

• Supportinteractionswithregulatorsandexternalstakeholderswhenrequired.

LeadershipandPeopleDevelopment

• Lead,coachanddevelopteammembers,fosteringahigh-performanceculturefocusedonaccountability,collaboration,technicalexcellenceandcontinuousimprovement.

• Establishclearexpectationsandprovidetimelyfeedbacktosupportperformanceandcareerdevelopment.

• Supportworkforceplanning,talentreviewsandsuccessionplanningactivities.

• Identifyanddevelopfutureauditleadersandspecialistcapabilitieswithintheteam.

• Promoteemployeeengagement,knowledgesharingandprofessionaldevelopment.

AuditInnovation,AnalyticsandContinuousImprovement

• Championtheadoptionofdataanalytics,continuousauditing,automationandAI-enabledaudittechniques.

• Supporttheimplementationofaudittransformationinitiativesandnewmethodologies.

• Encourageinnovationandnewwaysofworkingacrosstheauditteam.

FunctionalLeadershipandStrategicContribution

• ActasthefunctionalleaderfortheBusinessOperations&Distributionassuranceportfolio.

• Providetechnicalguidanceandsubjectmatterleadershipacrossassigneddomains.

• SupporttheHeadofInternalAuditintheeffectiveleadershipandmanagementoftheInternalAuditfunction.

• Contributetostrategicinitiatives,operatingmodelenhancementsandcapability-buildingactivities.

• Demonstrateownership,accountabilityandleadershipacrossthefunction.

MinimumJobRequirements

EducationandProfessionalQualifications

• Bachelor'sdegreeinAccounting,Finance,BusinessAdministration,RiskManagementorarelateddiscipline.

• CIA,CPA,ACCA,CAorotherrelevantprofessionalqualificationsarepreferred.

Experience

• Minimum12yearsofexperienceininternalaudit,externalaudit,riskmanagementorfinancialservices.

• Significantexperiencewithininsurance,takaful,bankingorotherregulatedfinancialservicesenvironments.

• Strongunderstandingofinsuranceoperations,customerjourneys,distributionchannelsandgovernanceframeworks.

• Provenexperienceleadingcomplexaudits,programmesorportfoliosandmanagingseniorstakeholders.

RiskManagementandInternalControls

• Strongunderstandingofrisk-basedauditing,governanceframeworks,riskmanagementpracticesandinternalcontrolprinciples.

• Strongunderstandingofcustomer,operational,conductanddistributionriskswithinfinancialservices.

• Abilitytoidentifyemergingrisksandassessimplicationsonassurancecoverage.

CommunicationandStakeholderManagement

• Excellentwritten,verbalandpresentationskills.

• Strongexecutivepresenceandabilitytoengagecrediblywithseniormanagement.

• Abilitytoinfluence,challengeconstructivelyandnavigatecomplexstakeholderenvironments.

• Strongrelationship-buildingandcollaborationskills.

Leadership

• Demonstratedabilitytoleadteams,buildcapabilityanddriveaccountability.

• Strongcoaching,mentoringandtalentdevelopmentskills.

• Abilitytoleadthroughchangeandfosteracultureofcontinuousimprovement.

JudgementandProblemSolving

• Excellentanalyticalandproblem-solvingcapabilities.

• Abilitytoassesscomplexsituations,exercisesoundjudgementandprovidebalanced,risk-basedchallenge.

• Strongprofessionalscepticismanddecision-makingcapability.

DigitalandInnovationMindset

• Strongdigital,dataandAImindset.

• Abilitytoleverageanalytics,automationandtechnology-enabledauditapproachestoimproveassuranceoutcomes.

• Passionforinnovationandcontinuousimprovement.