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What You'll Be Doing
Responsible for leading the end-to-end PTP function within Plaza Premium Group's Global Service Centre, ensuring efficient, accurate, and compliant delivery of finance operations across global entities. This role provides strategic and operational leadership to the team, drives process excellence, supports transformation initiatives, and partners closely with GSC Finance, HQ Finance, local country teams, and business stakeholders to deliver high-quality shared services.
Key Responsibilities
Team Leadership & Service Delivery
- Lead and supervise the PTP team in delivering day-to-day finance transactions, ensuring service quality, accuracy, and timeliness.
- Manage team leads and indirect reports, providing coaching, guidance, and career development support.
- Ensure services are delivered in line with agreed SLAs, OLAs, KPIs, internal controls, and budgetary guidelines.
- Act as the escalation point for operational issues, month-end close challenges, and critical transaction matters.
- Ensure balanced workload allocation, backup planning, and business continuity within the team.
Operational Excellence
- Oversee end-to-end PTP processes, including payables, settlements, reconciliations, expense claims, and related accounting activities.
- Ensure compliance with company policies, SOPs, legal requirements, accounting standards, and audit expectations.
- Review reports, reconciliations, rejection cases, supporting documents, and outstanding issues to ensure accuracy and proper resolution.
- Monitor urgent requests, team productivity, error trends, and KPI performance, while identifying opportunities for improvement.
- Support timely month-end and year-end closing in coordination with GSC, HQ, and business units.
Process Improvement & Transformation
- Drive continuous improvement, automation, standardization, and operational efficiency initiatives across PTP.
- Lead or support transitions, integrations, new acquisitions, and transformation projects related to PTP and other finance modules.
- Serve as the key point of contact for ERP-related matters for the team and support system/process enhancements.
- Oversee UAT activities, including review of test scripts and results, to ensure project execution is timely and accurate.
- Perform root cause analysis on issues and implement sustainable corrective actions.
Stakeholder Management
- Build and maintain strong working relationships with HQ, business units, vendors, banks, auditors, and internal support teams.
- Collaborate cross-functionally with OTC, RTR, GIR, CM, IT, HR/payroll, procurement, and local finance teams to ensure smooth end-to-end processes.
- Promote a strong customer service culture and attend to stakeholder enquiries professionally.
- Support financial reporting requirements, including analysis, commentary, and internal reporting deliverables.
People & Performance Management
- Set team goals and performance expectations aligned with GSC Finance and business priorities.
- Monitor and evaluate team performance, productivity, and development needs.
- Oversee onboarding, knowledge transfer, training, and upskilling of team members.
- Partner with HR in recruitment and workforce planning for the PTP team.
- Develop contingency plans to manage attrition, absence, and workflow spikes.
Requirements
- Bachelor's degree or diploma in Accounting, Finance, or equivalent.
- Professional qualification such as ACCA, CPA, or CIMA is an added advantage.
- Minimum 10 years of relevant working experience, with at least 5 years in a supervisory or managerial role, preferably within a global shared service environment.
- Strong exposure to PTP operations, intercompany activities, month-end closing, financial reporting, and internal controls.
- Experience in Dynamics 365, ERP systems, and finance transformation initiatives is preferred.
- Strong knowledge of IFRS, US GAAP, and relevant local accounting standards.
- Advanced proficiency in Microsoft Excel and good working knowledge of PowerPoint.
- Strong communication, interpersonal, analytical, and presentation skills.
- Fluency in written and spoken English; Cantonese is an added advantage.
- Proactive, agile, resilient, detail-oriented, and able to work independently in a fast-paced environment.
Key Competencies
- Strategic thinking and operational leadership
- Customer focus and stakeholder management
- Talent development and team leadership
- Strong analytical and problem-solving skills
- Continuous improvement mindset
- High accountability, adaptability, and emotional intelligence
