We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP
We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
What would you do
Lead the System & Application Department to provide high quality support services for Touch n Go Applications and ensure effective delivery of problem resolution.
Duties & Responsibilities
1. Application Support
- Working closely with Business Owner and Business Analyst, for understanding of systems functional and non-functional requirements in the execution of business process improvement.
- Provide leadership and guidance to Team members by providing the information, knowledge and methods for product deliverables to align with company's vision.
- To ensure that the Team members follow and comply with Touch n Go standard operating procedures, in terms of trouble shooting, and version control.
- Providing and ensuring complete and proper systems and projects documentation and preparation of systems specifications, including revising manuals, and documenting user procedures.
- Working closely with QA team in planning and executing system and user acceptance tests and troubleshoot application and related performance
2. Process Improvement / Innovation
- Identify opportunities for continuous business improvement and work closely with the Developer team to develop and implement effective enterprise solutions to help improve efficiency of current software applications and systems
3. Customer Service / Responsiveness
- Prioritize issues raised and resolve it within the agreed SLA.
- Coordinate escalation and resolution of major service issues. Report promptly to management and business users regarding critical outages until resolution.
Other Tasks
- Any other duties and tasks assigned and/or as required.
Accountability
- Stays current with technological developments related to cloud infrastructure and service-oriented architecture solutions
- Ensure the team has sufficient competency and knowledge to support their operational role.
- Ensure all critical issues escalated to Application Support Team (within TNG control) are resolved timely.
- Maintain confidentiality around sensitive information.
Who should join us
- Degree in a Computer Science or similar discipline from a recognized institution
- Professional certification would be an added advantage
- Strong knowledge in SQL scriptinge
- Minimum 10-12 years in software development and application support
- At least 2 years of technical experience must have been in a supervisory or management capacity
- Strong communication and interpersonal skills
- Possess strong analytical skills and able to work effectively to solve problems
Our Perks & Benefits:
- Hybrid work arrangement and flexi hours.
- e-Wallet meal allowance.
- Unlimited office pantry fruits, snacks and drinks.
- Mobile and broadband subscription reimbursement.
- Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
- Additional leave including family leave and paid care leave to care for family members.
- Medical coverage including dental, optometrist, mental care, maternity, registered
- Traditional Chinese Medicine (TCM) and Chiropractic.
- Corporate membership discount and many more to explore.
We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!
Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]
Note: Only shortlisted candidates will be contacted.
