At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- Receive and act on instructions from customers regarding receiving/delivery schedules.
- Verify that goods received match the Packing List after warehouse operations have checked the goods.
- Request PO/Invoice/Packing List as needed and generate the documents.
- Understand and communicate any special requests or requirements made by customers to relevant personnel.
- Update and resolve issues that warehouse operations may not be able to comply with or meet deadlines for.
- Provide reports or status updates as requested by customers.
- Update WMS for every transaction such as receiving, delivery, and transfer location.
- Issue inventory and movement reports from WMS monthly or as needed.
- Regularly check and follow up on email correspondence with customers and other related parties.
- Update daily movement reports using MS Office software.
- Ensure monthly KPI reports are updated on time.
- Generate invoices for customers based on inventory reports.
- Perform cost updates in the system and provide provision costs where necessary.
- Complete and verify all job files for the month within the month-end closing period.
- Ensure all files are sorted and filed properly, with relevant details recorded.
- Communicate incoming/outgoing plans to warehouse operations staff and resolve any arising issues.
- Discuss and report any problems where operations cannot meet customer requirements.
- Follow up with relevant staff on jobs in progress to ensure customers are updated accordingly.
- Provide timely information/data to the Billing Section to ensure invoices are raised on time.
- Minimum pass SPM examination.
- Minimum 2 years of working experience in a 3PL Company as Customer Service.
- Added advantage: Experience / knowledge in import / export procedure and experience in a warehouse
- environment.
- Commitment for Quality.
- Effective Meeting Skills.
- Customer & Service Orientation.
- Information & Communication behavior.
- Teambuilding and cooperation.
- Interpersonal Skill
To be considered for this position you must have valid rights to work and live in Malaysia.
