Associate - Insurance Policy Member Maintenance (HK Region)

Build a healthier and more sustainable future for everyone.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

1) Core Responsibilities

• To process member enrolment for all customized policies.

• This includes member enrolment, termination and change with quality checking.

• To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.

• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency

• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures

• Work as a module owner and lead projects where necessary.

3) Other ad hoc task

• Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.