Associate Learning Operations

Associate Learning Operations

The successful candidate will be part of the HR Services team, managing end-to-end learning operations, from course registration and enrolment to training logistics, hotel bookings and invoice verification. This role ensures timely course administration, resolves learners enrolment-related issues, and supports programme management for the Bursary and Continuous Education Scheme (CES).

Key Responsibilities

• Manage course setup and publication in the Learning Management System (LMS), ensuring course information and schedules are accurate and available for timely enrolment.
• Administer course enrolment and learner communications, ensuring participants receive timely confirmations, updates and information to prepare for their courses.
• Coordinate training logistics and participant arrangements, including training facilities, materials, access, accommodation and transport by working closely with course managers and service providers.
• Serve as a point of contact for learners, responding to course enquiries, resolving enrolment-related issues and escalating matters to the relevant stakeholders when required.
• Manage post-course administration, including course evaluations and follow-up communications to learners.
• Coordinate learning-related procurement and financial administration, including purchase orders, invoice verification, payment processing, intercompany recharges and month-end accruals.
• Support the administration of the Bursary and Continuous Education Scheme (CES) programmes, working with relevant stakeholders to coordinate programme activities.

Requirements

• Diploma or higher qualification in any discipline, with 2 - 4 years of relevant experience in learning and development administration, operations or a shared services setting.
• Fresh graduates are welcome to apply.
• Basic understanding of accruals, cost centres, intercompany recharges and invoice controls; experience in invoice verification and month-end accruals would be an advantage.
• Comfortable using learning management systems and procurement platforms, with experience in SAP SuccessFactors being an advantage.
• Service-oriented, with clear written English and the ability to communicate effectively with learners, vendors and internal stakeholders.
• Proficient in Microsoft Office and collaboration tools, including Word, PowerPoint, Outlook, Teams and SharePoint.
• High attention to detail, with a strong focus on data accuracy and integrity.