Associate-Operations Optimization

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Job Description:

• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge/urgent task/etc.) on ad-hoc basis as and when required.

• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.

• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.

• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Job Requirements:

• A recognized tertiary Bachelor's Degree qualifications.

• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

• Self-motivated and proficient in Microsoft Office.

• Good commitment at work, good attitude, willing to learn.

• Able to adapt desk-bound working environment, working shift including weekend on rotation basis& able to work overtime beyond normal office hour (including weekend & public holiday).

• The role is required to follow Hong Kong working calendar.