Associate, OTT Ops & Support Engineer (Contract)

WHY JOIN US

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

• Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.
• Responsible to act as Incident Manager in the event of any failure on OTT Platform.
• Address and resolve technical complaints from internal and external parties.
• Create/Config pay per view live event on CMS and on multiple payment method.
• Create/Config promo/product on Google/apple console
• Manage UI/UX/Rail/Swimlane creation and config
• Perform first level troubleshooting, and technical fault rectification within agreed KPI.
• Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
• Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
• Execute escalation as per departmental SOP.
• Update stock keeping and inventory operations.
• Develop technical documentation including scope of coverage for all computing requirement
• Assist Delivery/QA team and Senior Engineer in project implementation.
• Liaise with vendors on technical matters.
• Carry out system upgrade and modification work.
• Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.
• Check performance of the application, fine tuning and find fault for improvement
• Design and build custom application or system for internal team

REQUIREMENTS:

WHO YOU ARE:

• Degree in IT/Computer/Communication Engineering, Computer Science or equivalent
• Experience in OTT support and operations 1 or 2 years
• Knowledge in AWS & CDN Management, Monitoring Tools
• Knowledge in database applications and programming skills, e.g. Microsoft, SQL, ASP.
• Good understanding on networking protocols
• Knowledge is multi type of Operating System eg Windows, Linux
• Interest and knowledge in Mobile Devices
• Computer literate and good knowledge on Windows, Microsoft Office
• Ability to understand and review technical drawings, e.g. Visio
• Good oral/written communication
• Willing to work on irregular hours, 12 hour's shift base including weekends