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We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
We are seeking an experienced and detail-oriented Finance Manager to oversee the full spectrum of financial management functions. This role is crucial in ensuring financial integrity, compliance, and efficiency in managing the company's financial operations, including Record to Report, accounts payable and receivable, and treasury management. The Finance Manager will play a key role in safeguarding the company's financial health and supporting business growth.
Job Brief:
As a Remittance Operation Support, you will play a crucial role in ensuring the smooth processing of remittance transactions. You will handle transactions from initiation to completion, while maintaining high standards of accuracy and compliance with regulatory requirements. Your attention to detail and problem-solving skills will contribute to a seamless customer experience
Job Responsibilities:
Transaction Processing:
You'll be responsible for handling remittance transactions end-to-end flow. This includes tasks among others:
- Handle remittance transactions efficiently, ensuring all steps are completed accurately.
- Verify customer information and transaction details to prevent errors and fraud.
- Ensure compliance with anti-money laundering (AML) regulations and other relevant laws.
- Conduct necessary checks to mitigate risks associated with remittance transactions.
- Identify and resolve discrepancies in transaction processing.
- Collaborate with other teams to address issues and enhance operational efficiency.
User Onboarding:
You'll play a vital role in registration of new users to the remittance app. This shall involve:
- Verify user identities and documents accurately and efficiently to maintain compliance and security.
- Address user inquiries and concerns promptly, ensuring they feel confident in using the platform.
- Gather user feedback during the onboarding process to identify areas for improvement.
Customer Support:
You'll be the first line of contact for customers seeking assistance with the remittance service. This includes:
- Expertly manage and respond to customer and remittance partner inquiries across all channels, including Zendesk tickets, inbound calls, and live chat, maintaining a high standard for response time and resolution effectiveness.
- Diagnose, troubleshoot, and resolve technical issues related to the remittance platform (e.g., failed transfers, login issues, app glitches), patiently guiding users step-by-step through complex solutions.
- Provide crystal-clear and compliant information regarding service usage, transaction processes, fee structures, foreign exchange rates, and relevant regulatory requirements.
- Cultivate a positive and professional customer experience by approaching every interaction with empathy, active listening, and a commitment to first-contact resolution, turning potential frustrations into positive loyalty moments.
Requirements:
- Possess a foundational diploma, degree, or professional qualification, demonstrating a solid understanding of financial principles.
- 1-2 years of relevant experience within Remittance or Financial Operations is preferred. Motivated fresh graduates with relevant internship experience are strongly encouraged to apply.
- Strong knowledge and proven ability to apply relevant statutory requirements, AML/KYC guidelines, and financial regulatory rules governing remittance services.
- Exceptional verbal and written communication skills are essential for effective interaction with a diverse group of stakeholders, including:
- Internal Teams: Effectively relay technical issues and regulatory changes to IT, Compliance, and Management.
- External Partners: Maintain clear, professional correspondence with financial institutions and remittance partners.
- Customers: Translate complex policies and issues into simple, reassuring language.
- Proven ability to build positive working relationships and navigate discussions with tact and professionalism across all organizational levels.
- Demonstrated capability to prioritize workload, manage deadlines, and work autonomously to achieve operational efficiency.
- Willingness and ability to work on a rotational shift basis (maximum 5-day work week), including weekends and public holidays to support business operations.
- Competence in Microsoft applications and the ability to quickly adapt to new internal remittance systems.
Our Perks & Benefits:
- Flexi clock-in hours.
- Monthly eWallet allowance.
- Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
- Unlimited office pantry fruits, snacks and drinks.
- Mobile and broadband subscription reimbursement.
- Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
- Additional leave including family leave and paid care leave to care for family members.
- Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic.
- Corporate membership discount and many more to explore.
We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!
Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]
Note: Only shortlisted candidates will be contacted.
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