Responsibilities
- Work within dedicated territory for established client
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
- Successfully promote products or services for established client
- Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
- Utilize data to identify at risk and adoption opportunities
- Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and effectively handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day majority of communication is outbound
- Ensure high level of professionalism during all interactions with customers and prospects
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
- Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
- Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
- Other duties, as assigned and necessary
Required Skill
- Bachelor's degree preferred
- 3-4 years of experience working in a sales capacity preferred
- Prior success in achievement in individual and/or team sales quota/goals
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
- Prior experience in high volume calling strongly preferred
- Demonstrated aptitude and success to learn and optimize new technology and data
- Strong problem-solving skills
- Excellent knowledge of MS Office programs
- Excellent communication skills (verbal, written)
- Experience working with Salesforce.com or similar CRM strongly preferred
- Demonstrated ability to manage multiple priorities effectively, with proven success
Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
Our Benefits and Perks
- Group Term Life Insurance
- Group Health Insurance with coverage for dependents
- Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
- Employee Assistance Program
- Rewards and Recognition Program
- Learning and Development Program
- Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
- 5 days work week (Mon Fri)
- KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
