Associate Service Quality - BPO
Associate Service Quality - BPO
DHL Express (Schweiz)Early Applicant
- Posted 22 days ago
- Be among the first 10 applicants
Job Description
Overall Role Purpose
- Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
- Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
- Identifying/ leveraging best practices already in use in the finance operations community.
- Designing practical and effective solutions to address improvement opportunities – both cost and performance.
- Successfully implement improvement initiatives with Finance and HR Business Partners
- Strive as a SME on process improvements/ standardization methodology
- Provide consultative services to both external Finance and HR Business Partners and internal support staff
- Ability to relate to cross-cultural processes and country sensitivities
- Responsible for process documentations (i.e. process maps)
- Qualified University Degree holder
- Root cause analysis and problem solving
- Simple data analysis
- Good all round communicator: written and oral
- Innovative and creative
- Good understanding of MS Office suite (Word, Excel and PowerPoint)
- Engaging with customers (internal/external)
- Experience in supporting a shared service centre (preferred)
- Able to work under pressure
- Able to multi-task
- Good discipline in performing standard procedures
- Finance / Accounting / Business Administration
- IT knowledge will be an advantage
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