The Associate Specialist, Business Solution is responsible for bridging business needs with technology solutions across the full solution lifecycle. This role supports pre-sales solutioning, requirement analysis, system implementation, user acceptance testing (UAT) and end user training to ensure a successful delivery and adoption of business solutions.
KEY RESPONSIBILITIES:
1. Pre-Sales Solutioning
- Work with the sales team to understand customer business challenges and objectives.
- Translate business needs into solution concepts and functional approaches.
- Support solution demonstrations, presentations, and proposal preparation.
- Provide functional input for solution design, scope definition, and effort estimation.
2. Business & Requirement Analysis
- Conduct requirement gathering workshops with stakeholders.
- Analyze current business processes and identify improvement opportunities.
- Document business requirements, functional specifications, and process flows.
- Align requirements between business users and the technical development team.
3. Solution Implementation
- Configure and implement functional modules based on agreed requirements.
- Work with technical teams to ensure proper system integration and solution alignment.
- Validate system functionality against defined business requirements.
4. User Acceptance Testing (UAT)
- Develop UAT test scenarios, test cases, and testing plans.
- Coordinate and facilitate UAT sessions with business users.
- Track issues, defects, and enhancement requests during testing.
- Verify fixes and ensure successful UAT completion and sign-off.
5. Training & User Enablement
- Prepare training materials, user guides, and system documentation.
- Conduct training sessions for business users and system administrators.
- Support change management and system adoption during go-live.
6. Project Delivery Support
- Participate in project planning, milestone tracking, and delivery coordination.
- Provide functional advisory during implementation and post-go-live support.
- Assist in troubleshooting issues and ensuring smooth solution operations.
REQUIREMENTS:
- Bachelor Degree in Information Systems, Engineering or any equivalent.
- 5 years hands on experience in Enterprise Solution Implementation or Consulting Environment.
- Experience in MOM, CRN, Supply Chain, Logistics or Digital Transformation project is an advantage.
- Knowledge of UAT processes, training delivery and business process improvement.
