Associate Technical Support (Korean Speaker)

We are looking for a Korean-speaking Associate – Technical Support professional to join our team on a 3-month contract. This role is ideal for candidates with 0–4 years of experience who are passionate about IT support and customer service.

Position Details

• Position: Associate – Technical Support
• Headcount: 1 FTE
• Contract Duration: 3 Months
• Tentative Onboarding Date: 10 March 2025
• Working Hours: 9:00 AM – 6:00 PM, Monday to Friday
• Weekly Off: Saturday & Sunday

Language Requirements

• Korean: Read / Write / Speak (TOPIK I or II preferred)
• English: Minimum B1+ proficiency

Qualifications

• High School Graduate / Diploma / IT Education
• Or equivalent IT professional experience

Experience

• Total & Relevant Experience: 0–4 years
• Support Level: L1–L2 (On-site or Remote Support experience preferred)

Job Summary

The Associate – Technical Support will provide high-quality technical assistance with a positive and professional attitude, ensuring proactive and effective support to end users while handling daily IT issues efficiently.

Key Responsibilities

• Handle voice calls professionally and efficiently
• Draft and manage email communications with clarity and professionalism
• Perform remote troubleshooting for desktops, laptops, notebooks, iPhones, and network printers
• Provide end-user support for hardware and software issues

Accountabilities & Technical Skills

• Infrastructure Monitoring: Understanding of infrastructure components and alerts
• Microsoft Exchange: Client configuration and messaging support
• Active Directory: AD, Proxy, DNS, Group Policy
• Networking: LAN setup, basic routing & switching, passive networking
• Desktop Security: Antivirus deployment, patch management, monitoring & reporting
• Devices: Desktop, Laptop, Handheld device build management, OS deployment, application installation & troubleshooting
• Printers: Hands-on experience with local & network printers (HP & Lexmark preferred)
• ITSM Tools: Experience with tools such as HPSM, BMC Remedy, ServiceNow, CA Service Desk, and monitoring tools
• ITIL: Knowledge of Incident, Service Request Fulfilment, Change & Problem Management processes

Certifications (Optional)

• TOPIK II
• ITIL or relevant IT certifications (added advantage)

✨ If you are a Korean-speaking IT support professional looking to grow your career in a dynamic support environment, we'd love to hear from you

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.