Attraction Site Manager (Sunway Lagoon) Preferred Foreign/Expatriate

About the role

Plan, establish, and oversee daily site operations, including location identification, permit coordination, manpower planning, shift scheduling, team performance, and site partner coordination, while ensuring a positive guest experience; foreign national or expatriate in Malaysia are preferred due to the nature of the site environment and operational requirements.

Key responsibilities

• Ensure photography quality meets company standards through regular quality checks and team supervision
• Manage site equipment, IT systems, cash handling, and inventory to ensure safety and operational readiness
• Enforce safety procedures, compliance with site regulations, and company policies
• Handle operational issues, guest concerns, and partner feedback with effective problem-solving and conflict resolution
• Track and report site performance, sales, and revenue accurately to management
• Drive site performance by managing key metrics such as revenue, conversion rate, capture rate, average transaction value (ATV), and labor costs
• Identify opportunities to improve operations, profitability, and team performance; support hiring, training, and development of team members
• Collaborate with internal departments such as Marketing, HR, Finance, IT, Supply Chain, and Inventory
• Step in as Team Leader when required due to manpower shortages or business needs

About you

• Degree in Business Management or related field
• 3+ years of retail management experience
• Proven leadership abilities and excellent interpersonal skills
• Exceptional time management and organizational capabilities
• Excellent written and verbal communication skills
• Able to work at Sunway Lagoon