AVP, IT Vendor Management

Job Summary

Contract & Supplier Management

Tracking and reporting of all the Bank's technology contracts and suppliers working in collaboration with stakeholders.

Develop and manage relationship of strategic vendors that deliver IT Professional services to the Bank, which may involve cross-functional teams and multiple lines of business.

Act as the primary liaison between strategic suppliers and the bank facilitate meetings and communications between vendors and stakeholders to drive the best outcome for the Bank.

Ensure effective and efficient management of vendors and contracts through proactive engagement and on-going management and segmentation of contracts to enable implementation of key controls, risk mitigation and performance management in accordance to the service levels and contractual terms and conditions.

Support business efficiency programmes, cost savings initiatives and other contract or supplier rationalisation as part of transformation or continuous improvement to drive best value for the service

Governance

Following all arrangements supported by the team conform to Group Key Risk Owner Standards as defined in the Group Vendor Service Risk Policy and Third-Party Risk Management Standards.

Support all audits (internal & external) & regulatory reviews and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner.

Adherence to the group vendor governance framework throughout the lifecycle of vendor contracts

Tracking and reporting of strategic vendor management activities, including spend analysis and quarterly balanced score cards

Key Responsibilities

Stakeholder Management

Coordinate and execute programmes and procedures to ensure proper documentation is completed and implemented for high criticality contracts in adherence to the Bank's policies on vendor risk management and to meet regulatory requirements, e.g. annual due diligence, compliance audits, etc.

Management and reporting of compliance to contract milestones.

Work closely with the Contract Manager or service owner(s) to ensure commercial terms and objectives are delivered throughout the term of the contract.

Manage the contract change procedures, interfacing with Global Supply Chain Management and Group Legal as necessary.

Collaborate with Global Category Managers for negotiation and extension or renewal of the current contracts and its volume-dependent price elements

Monitor delivery of contractual obligations, working with Supply Chain Management, Legal & Compliance and other functions as appropriate to resolve commercial disputes and settlements relating to the contracted scope via commercial governance.

Supports delivery of contract management as required in governance meetings; providing contract management-related tracking, measurement and dashboard consolidations; liaising with financial team for financial reporting matters;

Coordinating involvement of Supply Chain Management or legal counsel as directed; monitoring and seeking ways to improve team efficiency, effectiveness and impact; recording ideas for improving processes and procedures; and interacting with and directing day-to-day contract related delivery issues

Skills and Experience

Clear communication skills (Verbal & written)

Ability to use positive language

Effective listening & Logical thinking

Taking responsibilities and adaptability

Time management

IT Contract Management

Supplier Governance and Performance Management

Stakeholder Management

Third Party Risk management

Microsoft Office (Specifically Excel), SharePoint

Qualifications

Desired education - Bachelor's degree in Business Administration, Finance, Information Technology, Engineering or related field.

At least 5 to 8 years with Commercial, Finance, Sales, Procurement/Supply Chain, Contract Management and/or IT project delivery background with proven track record of managing contracts or suppliers

Excellent communicator both written and verbal in English

Experience in stakeholder management internally and externally with suppliers in complex business environment

Good logical & positive thinking, details orientation, well organized and process driven mindset

High integrity, self-motivated and ability to identify problems, contribute, propose solutions and follow-up diligently towards resolution.

Team player and able to learn quickly and work effectively across multiple organisations in a global team.

Sound knowledge of technology sourcing and contracting methodology

Demonstrate strong knowledge of Microsoft Office tools, SharePoint

Preferably with some level of familiarity with IT environment, emerging technologies and IT standards, policies and procedures and project management framework.

Able to perform analysis and reports, and develop plan to address challenges, opportunities and synergies with a strategic mindset for the various lines of business as an Enterprise.

Risk awareness and Third-Party Risk management skills