About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
This hiring initiative spans three locations—two based in the Southern region of Malaysia and one located within Greater Kuala Lumpur.
- Manage walk-in traffic and overall crowd control at the branch
- Oversee end-to-end customer journey and ensure service standards are met
- Handle customer enquiries on banking products and services with proper follow-up
- Promote and support digital banking adoption, including PIB/TMRW enquiries
- Assist customers with digital banking navigation and issue resolution
- Investigate and escalate customer complaints, fraud, and dispute cases
- Drive branch service initiatives, campaigns, and service culture engagement
- Conduct service-related briefings and staff updates
- Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)
- Perform callback confirmations, account opening, and Safe Deposit Box access
- Manage EWF handling, off-site AO processing, and FD maintenance
- Oversee administrative duties including centre upkeep, billing, inventory, and document management
Job Requirement
- Recognised Degree in any discipline
- Minimum 2 years experience in branch or banking operations
- Strong customer service mindset with a passion for meeting and exceeding customer expectations
- Strong team player with collaborative mindset
- Effective interpersonal and communication skills
- Customer-focused with service excellence orientation
- Sound problem-solving and issue-resolution skills
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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