AVP, Solution Architect

WHY JOIN US

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES:

WHAT YOU WILL DO

• Evaluate business requirements and develop solution options ensuring alignment to business requirements, business processes and best practices for effective software development.
• Evaluate and help to finalize the solution option for implementation while considering time, cost, quality and performance criteria.
• Develop functional architecture and design specifications by carrying out Impacts Analysis of all designs affecting IT systems and interfaces.
• Designing E2E solution involving multiple systems including digital touchpoints, CRM, billing, ordering and other backend systems such as workforce management, inventory systems.
• Coordinate with other platform's Solution Architects & Product Owners to ensure end-to-end design coverage across the Enterprise systems, owning the requirements to deployment life cycle.
• Evaluate and challenge the solution design proposed by vendor/internal teams to ensure that it is as per best practices of cloud, integration (e.g. REST API standard) and comply related PII/PCI/Security protocols.
• Ensure that all new development and / or enhancements to existing IT system do not cause degradation to system SLA & OLA.
• Utilizes in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and or provide a competitive advantage to the organization.
• Proactively leads, guides, influences for providing feedback and technical guidance to project teams on issues of critical importance for achieving the best solution(s) to meet the business objectives.
• Assist senior business and IT management in determining the direction of current and future developments in areas of expertise.
• May perform estimations, effort negotiations for project solutions with vendor and internal stakeholders.
• May assist Service Delivery professionals during ideation of business strategy solution discussions.
• May assist team leadership as a team lead for the assignment of project work and review of design quality.
• Experience and understanding of best practices for requirements management, high level application design, release management, testing, technical documentation and managing small development efforts.
• Strong data modeling and data analysis and reporting experience is an advantage.
• Full AGILE & software development life cycle (SDLC) experience.

Key responsibilities:

• Evaluate business requirements and develop solution options ensuring alignment to business requirements, business processes and best practices for effective software development.
• Evaluate and help to finalize the solution option for implementation while considering time, cost, quality and performance criteria.
• Develop functional architecture and design specifications by carrying out Impacts Analysis of all designs affecting IT systems and interfaces.
• Designing E2E solution involving multiple systems including digital touchpoints, CRM, billing, ordering and other backend systems such as workforce management, inventory systems.
• Coordinate with other platform's Solution Architects & Product Owners to ensure end-to-end design coverage across the Enterprise systems, owning the requirements to deployment life cycle.
• Evaluate and challenge the solution design proposed by vendor/internal teams to ensure that it is as per best practices of cloud, integration (e.g. REST API standard) and comply related PII/PCI/Security protocols.
• Ensure that all new development and / or enhancements to existing IT system do not cause degradation to system SLA & OLA.
• Utilizes in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and or provide a competitive advantage to the organization.
• Proactively leads, guides, influences for providing feedback and technical guidance to project teams on issues of critical importance for achieving the best solution(s) to meet the business objectives.
• Assist senior business and IT management in determining the direction of current and future developments in areas of expertise.
• May perform estimations, effort negotiations for project solutions with vendor and internal stakeholders.
• May assist Service Delivery professionals during ideation of business strategy solution discussions.
• May assist team leadership as a team lead for the assignment of project work and review of design quality.
• Experience and understanding of best practices for requirements management, high level application design, release management, testing, technical documentation and managing small development efforts.
• Strong data modeling and data analysis and reporting experience is an advantage.
• Full AGILE & software development life cycle (SDLC) experience.

REQUIREMENTS:

WHO YOU ARE:

Required:

• Bachelor's Degree in Information Technology, Engineering, related field or equivalent experience required.
• Minimum 7 years of IT experience (recent hands-on) with BSS CRM and Billing systems or equivalent
  experience for mass media and broadcasting industry.
• good domain knowledge and functional understanding of OSS/BSS applications like CRM, Billing,
  Ordering, Collections/Dunning, Supply Chain, Inventory & Fulfillment applications. Expertise in Product
  catalogue is required.
• Experience in designing solutions E2E solution involving multiple systems including digital touchpoints, CRM, billing, ordering and other backend systems.
• Strong expertise in Cloud based technology and architecture. Having relevant certifications is desired.
• Planning and prioritizing projects or improvement backlogs based on business focus area and priority.
• Familiar with AWS cloud computing services (e.g. Lambda, SQS, CloudWatch, DynamoDB, ECS, API Gateway, ELB, EC2 etc.)
• Well versed with relational (MSSQL, MySQL, PostgreSQL, Aurora) and non-relational databases (DynamoDB, ElasticSearch) and stored procedures
• Familiar with Infrastructure and app security (e.g. JWT token), Integration testing, Bitbucket Pipeline or any other Infrastructure as a Code (IaaC) platform (e.g. Terraform, CloudFormation template)
• Knolwedge of below or any similar technical framework and tools:
  • Enterprise Architecture Frameworks: TOGAF, Zachman, or similar.
  • Cloud Platforms: AWS, Azure, GCP - including architecture best practices.
  • Integration Patterns: API design, microservices, ESB, event-driven architecture.
  • Security & Compliance: Identity management, encryption, regulatory standards (GDPR, PCI-DSS).
  • Application Design: Knowledge of SOA, distributed systems, and scalability principles.

Competencies:

• Customer focused, with an attitude to deliver excellent customer outcomes through functional and technical expertise able to probe customer needs and translate customer requirements into system specifications.
• Ability to work in an Agile / Scrum environment, to find opportunities to innovate, invent and simplify ways of working if any aspects of the work scope.
• Ability to think strategically about business, product, and technical challenges have excellent problem solving, analytics and resolution skills.
• Lean-in, proactive and independent, always looking for ways to take initiative and improve existing programs / processes, have a strong sense of ownership and entrepreneurial spirit.
• Excellent organizational, communication, and interpersonal skills as well as the ability to clearly articulate messages to a variety of audience.
• Proven experience in influencing and facilitating key discussions show the ability to successfully work with all levels of an organization.
• Ability to successfully work in and / or manage a cross functional team environment must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Customer Experience, Customer Operations, Sales, Finance, Engineering and more teams.
• Exceptional project management and organization skills, with a keen eye for detail, requiring minimal supervision.
• Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines able to manage multiple assignments simultaneously.
• A keen learner who always seeks to improve individually and team, curious about new possibilities and act to explore the opportunities.
• Having sound knowledge on new and emerging, disruptive technologies, best practices, methodologies and how best to leverage off these trends.