AVP, Storage & Flexi Infra Admin

Responsibilities

Storage Infrastructure Management

• Administer and maintain Block, File, and Object storage.
• Monitor and optimize storage performance, capacity, and health.
• Monitor system performance, troubleshoot issues, and perform capacity planning.
• Provision and allocate storage for servers, applications, and databases.
• Ensure encryption at rest and in transit for critical data.
• Implement and manage storage replication for disaster recovery.

Hybrid & Cloud Infrastructure

• Manage cloud-based resources such as AWS (EC2, S3), Azure (VMs, Blob), or Google Cloud.
• Support hybrid cloud setups and assist with cloud migrations.

Documentation & SOPs

• Maintain up-to-date documentation for infrastructure designs, change logs, configurations, and recovery procedures.
• Create and update Standard Operating Procedures (SOPs).

Vendor & Stakeholder Collaboration

• Work with vendors for hardware/software support, upgrades, and issue resolution.
• Coordinate with internal IT, application, and DevOps teams for resource planning and incident handling.

Testing & Development Support

• Set up and maintain storage and infrastructure for dev/test environments.
• Support QA/testing teams with cloning, snapshots, and data provisioning.

People and Talent

• Strong stakeholder management skills in handling wide-ranging and senior stakeholders across segments/product areas

Risk Management

• Effectively and collaboratively identify, escalate, mitigate and resolve risk,

Governance Management

• Be the Gatekeeper of the technical solution delivery ensuring best practices, ensure the governance of the process is followed.

Incident Management

• Configure and provide technical support and incident response for IT security infrastructure components.
• Ensure incidents are worked within the agreed SLA.
• Adhere to incident management process and drive incident resolution with minimal supervision.
• Escalate high-priority chases to Incident managers.

Change Management

• Create change record, draft change implementation steps & implement the changes (Break/fix & non-break/fix).

Problem Management

• Work with other support towers to identify the root cause and perform technical root cause analysis for incidents.
• Co-ordinate or lead permanent solutions /improvements identified during RCA.

Technologies and Strategy management

• Progressively self-study and exploration of new world-class technologies by reviewing, aligning, and implementing:

1. Product comparison
2. Strategy planning for system and operational process enhancement

• Evolve or tech refresh to the system

Requirement

• Experience with Block/File/Object storage
• Hands-on with storage vendors (IBM/Dell EMC/Hitachi)
• Hands-on with SAN zoning
• Familiar with Hypervisor Architecture: VMware, Red Hat and Oracle
• Strong technical background in all the supported platforms
• Basic to intermediate experience in cloud platforms (AWS/Azure/Google Cloud)
• Maximize available technology without compromising the deliverables and operational risk
• Strong Risk management awareness relating to BNM and Internal Audit compliances
• Strong business sense and in line with the Bank's business direction
• Up to date with ever-growing technology and using industry standards as a benchmark to improve capability and status
• 3 - 5 years of hands-on experience in storage administration (Block/File/Object).
• Proven work with virtualized infrastructure (VMware).
• Exposure to cloud platforms (AWS, Azure, or GCP) and hybrid cloud environments.